All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Control Center ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
One-Touch Join ? Operational
PSTN access ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SIP Infrastructure Maintenance Apr 12, 2025 09:00-11:00 UTC

On the 12th of April, the Pexip Service Ops team will be performing maintenance on our ingress SIP calling infrastructure. This may result in a brief disruption to VMR and Interop services for unregistered SIP devices. Users can redial immediately to reconnect their calls.
Posted on Mar 28, 2025 - 07:59 UTC
Apr 1, 2025
Intermittent call connectivity issues with Microsoft Teams CVI
Resolved - Microsoft have now declared Service Restored.
Apr 1, 10:59 UTC
Update - Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.
Apr 1, 10:34 UTC
Update - We are continuing to monitor for any further issues.
Apr 1, 10:32 UTC
Update - Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.
Apr 1, 10:30 UTC
Monitoring - We are seeing no further call join failures on the service. We continue to monitor.
Apr 1, 10:24 UTC
Update - Microsoft is currently investigating the issue under: TM1045640 - Users may be unable to join meetings within the Microsoft Teams service.
Apr 1, 10:18 UTC
Identified - We have Identified a problem connecting to the Microsoft Back-end
We continue investigations
Apr 1, 10:07 UTC
Investigating - We are currently investigating intermittent Microsoft Teams CVI call failures and assessing the scope of the issue.
Apr 1, 09:43 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Network maintenance - global
Completed - The scheduled maintenance has been completed.
Mar 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 UTC
Scheduled - The Infrastructure team will be performing certificate maintenance. This will affect all calling across all geographies.
Mar 7, 16:40 UTC
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Intermittent Call Failures in APAC
Resolved - From 09:07 AM to 09:33 AM UTC, a small number of VTC endpoints in APAC may have experienced difficulty joining Microsoft Teams meetings via Pexip CVI. The issue has been identified and resolved by the Operations team.
Mar 19, 09:30 UTC
Mar 18, 2025

No incidents reported.

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