Call Failures and Packet Loss in Australia
Incident Report for Pexip Service
No further service issues have been observed for the Sydney PoP and the service is operating normally.
Posted Jun 12, 2019 - 05:07 UTC
A fix has been implemented and we are currently monitoring the service to ensure the continued call stability.
Posted Jun 12, 2019 - 01:16 UTC
The cause of the issue has been identified and NetOps are working to resolve it.
Posted Jun 12, 2019 - 00:01 UTC
We have identified a network issue that is causing packet loss and call failures for users connecting via the Sydney PoP.

The Support and NetOps teams are currently investigating.
Posted Jun 11, 2019 - 23:50 UTC
This incident affected: Registration and Call Service and VMR service.