Some Poly Group and HDX endpoints may not be receiving provisioning from the Pexip Cloud Service.
Incident Report for Pexip Service
Resolved
Some Poly Group and HDX endpoints may intermittently lose their connections to the Pexip Cloud provisioning server.

The DevOps team has completed the roll-out of the fix for this problem. If you are experiencing an issue with provisioning please re-enable the Provisioning Service on your Poly endpoint or reboot the device.
Posted Aug 30, 2021 - 16:00 UTC