My Meeting Video Blocked Within Mainland China
Incident Report for Pexip Service
Monitoring
The service team has completed its rollout for web and desktop using TLDs allowed by China. While everything is functional at this time we are still in the Internet Content Provider (ICP) certification process for the new domains we are now using.
Posted 3 months ago. Jul 23, 2019 - 15:00 UTC
Update
Customers within Mainland China may use the domain https://pexip.me to access the Pexip MMV app using a web browser.

We are continuing to work on a new version of the Pexip MMV desktop app that will use web requests that are not blocked by the Chinese firewall.

Partners may update their MyPages domain's CNAME to point from mpg.vp.vc to mpg.videxio.net to restore services in Mainland China. If assistance is needed please open a case with the Pexip Service Partner Support Center.
Posted 3 months ago. Jul 19, 2019 - 14:16 UTC
Update
We are continuing to work on a fix for this issue.
Posted 3 months ago. Jul 15, 2019 - 23:20 UTC
Identified
The Pexip MMV app (web & desktop) is not properly functioning within Mainland China due to the Chinese government's decision to block webpages and web requests that are not from .cn or .com top-level domains.

The team is looking into possible solutions for Pexip MMV app and it's many micro-services to be accessible within Mainland China once again.

Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Posted 3 months ago. Jul 15, 2019 - 04:00 UTC