Pexip Service Status

All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics Operational

Partner Portal Operational

Public internet peering Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

PSTN accesss Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Hangouts Meet Interoperability Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ireland Phone number change Jan 1, 00:00-00:01 UTC

Regulatory authorities in Ireland have made the decision to discontinue the number range containing our current Irish number.

Our current/old format for our Irish number is: +353 766 801190

The new dialing format will be: +353 190 39773

Both numbers will continue to work for our service until 2022-01-01 when our in country provider will discontinue our current number and only the new number will work.
Posted on Oct 26, 22:46 UTC

Past Incidents

Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

Maintenance in AMS (Amsterdam) PoP

Completed - The scheduled maintenance has been completed.
Nov 28, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:00 UTC

Scheduled - The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Nov 12, 12:27 UTC

Maintenance in OSL (Oslo) PoP

Completed - The scheduled maintenance has been completed.
Nov 28, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 UTC

Scheduled - We will be undergoing network infrastructure maintenance during this time. Connectivity outages of up to two minutes are expected during the maintenance period.
Nov 22, 17:13 UTC

Nov 27, 2021

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

Maintenance in AMS (Amsterdam) PoP

Completed - The scheduled maintenance has been completed.
Nov 21, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 UTC

Nov 20, 2021

Nov 19, 2021

No incidents reported.

Nov 18, 2021

Calls from Pexip service registered endpoints to Zoom Room Connectors in some theatres failing

Resolved - No further issues have been observed or reported, this incident has been resolved.
Nov 18, 07:38 UTC

Monitoring - A fix has been implemented by Pexip engineering and we are monitoring the results.
Nov 17, 09:15 UTC

Identified - We have identified an issue where Pexip Registered devices calling to Zoom Room Connectors in some theatres will drop a call after 30 seconds.

At this time we have replicated the issue calling to zoom domains within EMEA as well as the specific Zoom connector domain zmeu.us & zmau.us.

At this time we are unable to replicate the issue calling to zoom domains from the Americas.

We are currently working to raise this issue with Zoom while we investigate additional mitigation efforts from the Pexip side.

As a workaround for now users can dial zmus.us or zoomcrc.com Zoom domains.
Nov 9, 14:40 UTC

Nov 17, 2021

Nov 16, 2021

Network connectivity issues in Hong Kong (HKG) PoP's

Resolved - The issue has been mitigated on the network provider side. No further incidents have been monitored and we have restored calling and registration to the Hong Kong (HKG) PoP.
Nov 16, 22:27 UTC

Update - We are continuing to investigate this issue.
Nov 16, 19:24 UTC

Investigating - We're seeing network connectivity issues in HKG PoP's. We are currently investigating with our upstream network provider.
Nov 16, 19:00 UTC

Colombia Phone number format update

Completed - The scheduled maintenance has been completed.
Nov 16, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 UTC

Scheduled - Regulatory authorities in Colombia have made the decision to change dialing prefixes in Colombia to enhance dialing structure in the country.

Our current/old format for our Colombian number is: +57 15086967

The new dialing format will be: +57 60 15086967

Both formats will continue to work for our service until 2021-11-16 at 10:00 UTC when our in country provider will migrate our Colombian number to only support the new format.
Oct 15, 18:10 UTC