Monitoring - The fix has been rolled out to all but a few outlying locations. Through monitoring we can see that there has been no Google Hangout calls to locations without the fix since 2020-09-28 0830UTC.
Sep 28, 15:00 UTC
Identified - We are investigating an issue with slow convergence of video and content sharing between Google Hangouts calls via our Google Hangout Gateway service. Calls are working but can take up to a minute to converge.
Sep 25, 14:28 UTC
Update - In conjunction with Google, we have identified the root cause of the issue and a fix is currently being rolled out. This is expected to be completed by Monday in all regions.
Sep 25, 14:27 UTC
Investigating - We are investigating an issue with slow convergence of video and content sharing between Google Hangouts calls via our Google Hangout Gateway service. Calls are working but can take up to a minute to converge.
Sep 23, 15:05 UTC

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2020

No incidents reported today.

Sep 28, 2020
Resolved - This incident has been resolved.
Sep 28, 13:46 UTC
Monitoring - A fix has been implemented, we expect things to be back in working state, however we are monitoring the situation.
Sep 28, 11:02 UTC
Investigating - We are observing intermittent call setup issues for Teams CVI calls in Europe, and we are working with an upstream provider to investigate further.
Sep 28, 07:43 UTC
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020
Sep 24, 2020

No incidents reported.

Sep 23, 2020
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.