All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Global Network Maintenance Apr 17, 06:00 - Apr 18, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 06:19 UTC
Scheduled - Pexip NetOps team will perform global, inter-PoP network reconfiguration during this planned maintenance period.

No downtime is expected, however there will be temporarily increased latency and suboptimal routing for the duration of configuration changes between two PoPs at a time.
Apr 1, 01:31 UTC
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Infrastructure maintenance in Toronto (TOR-PoP)
Completed - The scheduled maintenance has been completed.
Apr 10, 10:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 06:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in TOR.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Mar 25, 20:17 UTC
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Intermittent call setup failure in the Americas.
Resolved - This incident has been resolved.
Apr 7, 19:15 UTC
Monitoring - The upstream network provider has confirmed the issue is no longer occurring.
Apr 7, 16:53 UTC
Identified - The DevOps team is continuing to work with upstream network providers to address this issue.
Apr 7, 16:50 UTC
Update - We are continuing to investigate this issue.
Apr 7, 16:33 UTC
Investigating - A small subset of users within the Americas may experience intermittent call setup failures. The DevOps team is actively investigating this issue.
Apr 7, 16:06 UTC
Point-to-point call from endpoints registered to WAS PoP are unable to connect
Resolved - We have not encountered any further issues, all systems are operational at this time.
Apr 7, 07:37 UTC
Monitoring - Service status has been restored and we are working to find the root cause of the disturbance..
Apr 6, 08:20 UTC
Investigating - We are currently investigating a service interruption that may affect point to point calls from enppoints registered to WAS PoP.
Apr 6, 08:05 UTC
Apr 6, 2021
Apr 5, 2021

No incidents reported.

Apr 4, 2021
Infrastructure maintenance in Frankfurt (FRA PoP)
Completed - The Scheduled maintenance has been completed.
Apr 4, 08:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 15:19 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in FRA

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Mar 12, 15:13 UTC
Infrastructure maintenance in Washington (WAS-PoP)
Completed - The Scheduled maintenance has been completed.
Apr 4, 08:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 15:19 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in WAS

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Mar 12, 15:07 UTC
Apr 3, 2021
Apr 2, 2021
Analytics Intermittent Connectivity Issues
Resolved - We have not encountered any further issues with Analytics connectivity and all systems are operational.
Apr 2, 20:26 UTC
Monitoring - A fix has been implemented and we are continuing to monitor the results for future connectivity issues.
Apr 2, 19:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 19:28 UTC
Investigating - Some users may experience intermittent connectivity issues with the Analytics tools.

We are currently investigating this issue
Apr 2, 18:45 UTC
Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

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