All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
One-Touch Join ? Operational
PSTN access ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023
Resolved - Microsoft has confirmed all API issues resolved. Cloud OTJ remains normal.
Jun 6, 16:13 UTC
Update - We continue to monitor the situation, and will update later this morning.
Jun 6, 08:22 UTC
Monitoring - Microsoft have identified and reverted the change which caused this outage. We are no longer seeing errors at the API. Cloud OTJ is restored to normal. We will monitor for the next few hours and update as necessary.
Jun 5, 16:39 UTC
Identified - Issue is due to Microsoft API accessibility issues (The APIs we use to gather calendar data)
Microsoft issue codes: MO571683 and EX571516
Issue is no longer causing new meetings and updates to fail - however some new meetings / updates may be delayed

Jun 5, 16:02 UTC
Update - We are continuing to investigate this issue.
Jun 5, 15:23 UTC
Investigating - Cloud One Touch Join:
New meetings and meeting changes are not being made available to endpoints.
Existing meetings will remain available.
We are investigating the issue.

Jun 5, 15:23 UTC
Jun 5, 2023
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Completed - The scheduled maintenance has been completed.
May 31, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 13:30 UTC
Scheduled - The VC Operations team will conduct maintenance on the VMR platform and launch an updated version of the mobile and desktop MMV clients.

We anticipate that VMR users who are in ongoing or new calls utilising SIP, H323 and WebRTC will likely experience minimal disruption during the maintenance window.

VMR users may encounter difficulty joining meetings that were initiated prior to the maintenance period. It is necessary for those meetings to be concluded before users can access them again.

If WebRTC users encounter any difficulties with content sharing in VMR conferences, we advise them to simply restart the MMV client or refresh the MMV web page. Mobile users may need to manually update the MMV application on their phones if automatic updates are not enabled.

May 23, 07:44 UTC
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Completed - The scheduled maintenance has been completed.
May 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 UTC
Scheduled - Infrastructure team will perform a high priority maintenance in the WAS (Virginia) POP. Registration and calling services will be migrated to other PoPs prior to the start of the maintenance period. Ongoing calls will be disconnected at the start of the maintenance period
May 26, 07:43 UTC