Monitoring - We are continuing to monitor for occasional call drop failures for Teams CVI calls. At this time, no further call drop failures have been observed.
Oct 16, 08:37 UTC
Update - The issue affects a small subset of CVI calls, and we are continuing to investigate this issue.
Oct 15, 13:53 UTC
Investigating - We are currently investigating some occasional call drop failures for Teams CVI calls. If you experience any issues with calls disconnecting in Teams meeting, please try your call again.
Oct 15, 09:53 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Sydney PoP Oct 22, 12:00 - Oct 24, 12:00 UTC
Impact: The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Oct 6, 18:00 UTC
Maintenance in Toronto PoP Oct 29, 03:00-11:00 UTC
The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Sep 29, 10:49 UTC
Maintenance in Sydney PoP Oct 29, 10:00 - Oct 30, 10:00 UTC
Impact: The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Oct 15, 16:14 UTC
Maintenance in Washington PoP Nov 6, 06:00 - Nov 7, 06:00 UTC
Impact: The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Oct 15, 16:09 UTC
Regulatory authorities in Colombia have made the decision to change dialing prefixes in Colombia to enhance dialing structure in the country.

Our current/old format for our Colombian number is: +57 15086967

The new dialing format will be: +57 60 15086967

Both formats will continue to work for our service until 2021-11-16 at 10:00 UTC when our in country provider will migrate our Colombian number to only support the new format.
Posted on Oct 15, 18:10 UTC
Past Incidents
Oct 16, 2021

Unresolved incident: Occasional Call Drop failures For A Small Subset Of Teams CVI Calls.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 UTC
Scheduled - The San Jose PoP will be put into maintenance with registration and calling services will automatically be migrated to other PoPs prior to the maintenance. Calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 15, 08:34 UTC
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 UTC
Scheduled - The Frankfurt PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Oct 11, 09:24 UTC
Oct 13, 2021
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Completed - The scheduled maintenance has been completed.
Oct 8, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 UTC
Scheduled - Impact: The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Oct 7, 14:25 UTC
Oct 7, 2021
Resolved - This issue has been resolved. All systems are operational at this time.
Oct 7, 07:44 UTC
Monitoring - To mitigate quality issues being experienced in Europe, the Pexip network team has rerouted traffic through an alternative path until the packet loss issue on the main path is resolved. Pexip engineers will continue to monitor stability and investigate the root cause with Microsoft.
Oct 5, 08:43 UTC
Investigating - We have observed intermittent packet loss problems for Teams CVI calls in Europe, our Network team is currently investigating with our networks ISP providers and Microsoft.
Oct 5, 08:19 UTC
Oct 6, 2021
Completed - The scheduled maintenance has been completed.
Oct 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:01 UTC
Scheduled - The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Oct 4, 10:57 UTC
Oct 5, 2021
Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021
Completed - The scheduled maintenance has been completed.
Oct 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:01 UTC
Scheduled - The Tokyo PoP will be put into maintenance with registration and calling services will automatically be migrated to other PoPs prior to the maintenance. Calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 17, 12:40 UTC