All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - This incident has been resolved.
May 13, 08:26 UTC
Monitoring - The issue has been identified as caused by and within the external public name resolution service. There has been no occurrence of DNS resolution failures registered for the last 8 hours. The operations team continues monitoring the issue.
May 12, 08:12 UTC
Investigating - We have observed a small subset of call failures to VMRs, Google Meet and Microsoft Teams CVI. So far it has been seen only in US and APAC regions.
May 11, 10:20 UTC
May 12, 2022
Resolved - This incident has been resolved.
May 12, 14:22 UTC
Monitoring - We’ve confirmed that the problem is no longer occurring, and we’ll continue to monitor the service and investigate the root cause.
May 11, 08:44 UTC
Update - We are continuing to investigate this issue.
May 11, 08:39 UTC
Investigating - We have observed some intermittent Microsoft Teams CVI call failures in Europe. A possible mitigation has been implemented and we are working to find the root cause of the disturbance.
May 11, 08:33 UTC
May 11, 2022
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022
Completed - The scheduled maintenance has been completed.
May 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 UTC
Scheduled - The VC Ops team will be performing high priority maintenance to Teams CVI gateway services.

We anticipate that most users who are in ongoing or new calls using SIP and WebRTC during the maintenance period will not be affected.

However, it could be possible that callers using H.323 or Skype for Business a new call might not connect for a few minutes as the changes are deployed to each specific region.
May 3, 17:37 UTC
May 7, 2022

No incidents reported.

May 6, 2022
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.