Update - We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.
May 06, 2026 - 11:03 UTC
Update - Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.
May 04, 2026 - 10:16 UTC
Identified - The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new version of the Teams recording bot. We are working to block visibility of this new bot in the layout ASAP.
Apr 30, 2026 - 12:23 UTC
This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.
Connect for Microsoft Teams Meetings
Operational
Connect for Microsoft Teams Rooms (MTRs)
Operational
Completed -
The scheduled maintenance has been completed.
May 30, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:00 UTC
Scheduled -
The Operations team will perform maintenance on the Partner Portal (portal.pexip.com). During the maintenance window, Pexip Infinity License generation and activation may be temporarily unavailable. All other Partner Portal functionality will remain available and operate normally.
May 28, 13:47 UTC
Resolved -
This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.
May 29, 12:52 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 29, 11:33 UTC
Identified -
We have identified an issue with an unavailable infrastructure component that caused some SIP Teams CVI calls to fail in Oregon and are actively working to resolve the issue.
May 29, 11:25 UTC
Update -
As a mitigation step, we have re-routed incoming SIP calls to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.
May 29, 10:05 UTC
Investigating -
We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.
May 29, 09:41 UTC
Resolved -
This incident has been resolved.
May 21, 07:53 UTC
Update -
The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.
May 20, 15:09 UTC
Update -
We are continuing to monitor for any further issues.
May 20, 13:29 UTC
Update -
Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.
May 20, 13:27 UTC
Monitoring -
We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.
May 20, 08:38 UTC
Investigating -
We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.
May 20, 08:24 UTC