Pexip Service Status

All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics Operational

Partner Portal Operational

Public internet peering Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

PSTN accesss Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Meet Interoperability Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 30, 2022

No incidents reported today.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Washington GCP PoP - Call failures for registered endpoints calling to Google Meet Interop

Resolved - This incident has been resolved.
Jun 21, 18:34 UTC

Monitoring - The cause of this outage at the Washington GCP PoP has been rectified. We will continue to monitor stability of this location and provide updates as the situation progresses.
Jun 21, 08:23 UTC

Identified - The cause of this issue at the Washington GCP PoP has been identified and the Ops teams are continuing to work to resolve this issue.
Jun 21, 07:50 UTC

Investigating - Call failures for endpoints registered to the Washington GCP PoP calling into the Google Meet Interop service have been identified.

Pexip Ops teams are investigating the issues in collaboration with related service providers to identify the cause of this issue.

Call services for the MS Teams CVI and VMR calls are not impacted by this issue.
Jun 21, 04:39 UTC

Tokyo PoP - Call failures for endpoints calling to Google Meet Interop

Resolved - This incident has been resolved.
Jun 21, 18:34 UTC

Monitoring - Mitigation has been implemented by Pexip engineering and we are monitoring the results.
Jun 21, 10:44 UTC

Identified - The cause of this issue at the Tokyo PoP has been identified and the Ops teams are continuing to work to resolve this issue.
Jun 21, 07:51 UTC

Investigating - Call failures for endpoints registered to the Tokyo PoP calling into the Google Meet Interop service have been identified.

Pexip Ops teams are investigating the issues in collaboration with related service providers to identify the cause of this issue.

Call services for the MS Teams CVI and VMR calls are not impacted by this issue.
Jun 21, 02:51 UTC

Sydney PoP Outage - GCP

Resolved - This incident has been resolved.
Jun 21, 18:33 UTC

Monitoring - The cause of this outage at the Sydney PoP has been rectified. The PoP has been placed back in to production and calls to MS Teams, Google Meet and VMR's are routing normally.

Call routing for registered endpoints and MMV clients may be impacted by connection failures in some call scenarios.

We will continue to monitor stability of this location and provide updates as the situation progresses.
Jun 21, 01:18 UTC

Identified - The cause of this issue at the Sydney PoP has been identified and the Ops teams are continuing to work to resolve this issue.
Jun 20, 23:53 UTC

Update - We are continuing to investigate this issue.
Jun 20, 21:43 UTC

Investigating - We are currently experiencing an outage of the Sydney PoP (Google) which is impacting calls and registrations for this location.

The PoP has been removed from production as we investigate this issue, all services impacted are being routed via alternative PoPs.
Jun 20, 21:37 UTC

Jun 20, 2022

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.