Monitoring - We are continuing to monitor for occasional join failure, at this time no further failures have been observed.
Sep 18, 23:00 UTC
Update - The issue affects a small subset of CVI calls and it is being investigated by the Microsoft Teams engineering team. We will provide an update once we receive any feedback from them.
Sep 16, 14:21 UTC
Update - We are continuing to investigate this issue with Microsoft engineering.
Sep 15, 19:14 UTC
Investigating - We are currently investigating some occasional join failures for Teams CVI calls. If you experience any issues dialing into a Teams meeting, please try your call again.
Sep 15, 13:57 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Tokyo PoP Oct 1, 12:00 - Oct 2, 12:00 UTC
The Tokyo PoP will be put into maintenance with registration and calling services will automatically be migrated to other PoPs prior to the maintenance. Calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Sep 17, 12:40 UTC
Maintenance in San Jose PoP Oct 15, 06:00-14:00 UTC
The San Jose PoP will be put into maintenance with registration and calling services will automatically be migrated to other PoPs prior to the maintenance. Calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Sep 15, 08:34 UTC
Past Incidents
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 UTC
Scheduled - Emergency maintenance period scheduled for the Toronto (TOR) PoP to resolve registration issues.

Registrations will be balanced during this period, we do not expect ongoing calls to be affected.
Sep 21, 23:34 UTC
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:02 UTC
Scheduled - The VC Ops team will be performing performance enhancements to the Teams Gateway services .

We anticipate users who are in ongoing or new calls during the maintenance period will not be affected during this maintenance period.
Sep 13, 13:40 UTC
Sep 18, 2021
Sep 17, 2021
Sep 16, 2021
Resolved - Intermittent loss was observed involving JNB metro due to an upstream network incident. The issue has resolved and is currently being monitored.
Sep 16, 10:00 UTC
Sep 15, 2021
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This Incident has been resolved.
Sep 13, 12:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 11:29 UTC
Update - Pexip are working in conjunction with Google to further investigate this issue.
Sep 13, 01:52 UTC
Investigating - Calls via the Google Meet interop using the gmeet.pexip.me domain are failing to connect.

Callers using custom domains are unaffected.

This issue has been assigned to the DevOps and VCOps teams for further investigation.
Sep 12, 23:33 UTC
Sep 12, 2021
Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:02 UTC
Scheduled - The Operations team will be performing maintenance on the Partner Ordering Portal and Analytics.

During this maintenance period both will be unavailable for extended periods of time.

This maintenance will not affect the usage of existing subscriptions and VMRs.
Sep 10, 14:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 11:35 UTC
Scheduled - The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 6, 11:34 UTC
Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.