My Meeting Video Blocked Within Mainland China
Monitoring - The service team has completed its rollout for web and desktop using TLDs allowed by China. While everything is functional at this time we are still in the Internet Content Provider (ICP) certification process for the new domains we are now using.
Jul 23, 15:00 UTC
Update - Customers within Mainland China may use the domain https://pexip.me to access the Pexip MMV app using a web browser.

We are continuing to work on a new version of the Pexip MMV desktop app that will use web requests that are not blocked by the Chinese firewall.

Partners may update their MyPages domain's CNAME to point from mpg.vp.vc to mpg.videxio.net to restore services in Mainland China. If assistance is needed please open a case with the Pexip Service Partner Support Center.
Jul 19, 14:16 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 23:20 UTC
Identified - The Pexip MMV app (web & desktop) is not properly functioning within Mainland China due to the Chinese government's decision to block webpages and web requests that are not from .cn or .com top-level domains.

The team is looking into possible solutions for Pexip MMV app and it's many micro-services to be accessible within Mainland China once again.

Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Jul 15, 04:00 UTC

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Cloud Video Interop for Google Hangouts Meet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 15, 2019
Infrastructure maintenance in Amsterdam
Completed - The scheduled maintenance has been completed.
Sep 15, 10:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in Amsterdam

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 12, 06:58 UTC
Sep 13, 2019
Infrastructure maintenance in Mainland China
Completed - The scheduled maintenance has been completed.
Sep 13, 23:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in Mainland China

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 12, 06:54 UTC
Infrastructure maintenance in Australia
Completed - The scheduled maintenance has been completed.
Sep 13, 23:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 14:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in Australia

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 12, 06:48 UTC
Sep 12, 2019

No incidents reported.

Sep 11, 2019
Tokyo PoP Outage
Resolved - No further disruptions have been observed at this time and the service is operating normally. This incident has been marked as resolved.
Sep 11, 01:39 UTC
Monitoring - Services for the Tokyo PoP were restored at 5:06 am UTC. We are continuing to monitor the issue.
Sep 10, 05:29 UTC
Identified - We are coordinating with local providers to resolve this issue ASAP.

Customers in Japan should now be routing via alternative PoP's in the APAC region.

Should customers require manual device re-routing to alternative PoP's please contact Pexip Service support to facilitate this.
Sep 10, 02:16 UTC
Investigating - From 00:50am UTC the Tokyo PoP has been affected an outage. This will impact locally registered endpoints and calls (P2P and VMR) routing locally through this PoP.

We are currently investigating the cause of the outage.
Sep 10, 00:59 UTC
Sep 9, 2019

No incidents reported.

Sep 8, 2019
Infrastructure maintenance in Singapore
Completed - The scheduled maintenance has been completed.
Sep 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 17:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in Singapore.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 4, 20:29 UTC
Sep 7, 2019
P2P calls from Pexip MMV clients issues
Resolved - This incident has been resolved.
Sep 7, 11:03 UTC
Update - We are continuing to monitor for any further issues.
Sep 7, 11:02 UTC
Monitoring - A fix has been implemented, which will take some time to roll out and we are monitoring the results.
Sep 6, 13:39 UTC
Identified - The operations team has identified calls drops between 30 seconds - 180 seconds from and to Pexip MMV clients.
The issue has been identified and we are currently working on a fix.
Sep 6, 10:55 UTC
Infrastructure maintenance in Canada
Completed - The scheduled maintenance has been completed.
Sep 7, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in Canada.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Sep 4, 20:30 UTC
Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

Sep 1, 2019
Infrastructure maintenance in Western United States
Completed - The scheduled maintenance has been completed.
Sep 1, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 07:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in the US West region.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Aug 28, 16:09 UTC
Infrastructure maintenance in the Frankfurt PoP
Completed - The scheduled maintenance has been completed.
Sep 1, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 04:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in Frankfurt.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Aug 28, 16:05 UTC
Infrastructure maintenance in the Tokyo and Hong Kong PoPs
Completed - The scheduled maintenance has been completed.
Sep 1, 14:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 20:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in Tokyo and Hong Kong.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Aug 28, 15:57 UTC
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