COVID-19 Proactive Bandwidth Reduction on the Pexip VMR Service
Update - Please note that due to the ongoing situation, demand on network services is extremely high globally and due to network congestion, quality issues outside the control of Pexip may sometimes occur. We are doing our utmost to ensure high quality collaboration can continue to be available to all our users.
Mar 19, 15:25 UTC
Monitoring - With the now global scale of COVID-19, we have observed many regional internet exchanges in APAC begin to struggle with the staggering demand. We expect this trend to continue into Europe and the Americas.

To proactively prepare for even greater demand, and to secure access to what is for many a critical communication tool, we have decided to reduce the maximum bandwidth per connection to the Pexip Service's virtual meeting platform to 768 kbps. The consequence will be that for certain video calls, you may see a lower resolution/image quality.

It is a special situation for everyone and we want to make sure all our customers can continue to collaborate reliably with the best possible quality.
Mar 15, 21:44 UTC

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020
VMR and Gateway Service Upgrades
Completed - The scheduled maintenance has been completed.
Mar 28, 20:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:01 UTC
Scheduled - The DevOps team will be performing updates to the VMR platform and Gateway services to bring new features, functionality, and bug fixes to users.

We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Mar 9, 13:54 UTC
Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
TOR short network drop
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Mar 25, 19:20 UTC
Monitoring - Our monitoring systems have alerted us to a loss of connectivity to our Toronto PoP between 18:13 and 18:15 UTC. This does not appear to have affected all users connecting to this PoP but connectivity has returned to normal and we are investigating the cause with our upstream network provider.
Mar 25, 18:16 UTC
Unable to start or set up new YouTube integrations in My Meeting Video
Resolved - We have resolved issues with the YouTube integration.

No further issues have been observed or reported and all systems are operational at this time.
Mar 25, 16:06 UTC
Update - We are still in process with YouTube to get issues related to the tight integration corrected, however, it has also been observed that existing YouTube integrations intermittently experience these issues as well.
Mar 18, 21:22 UTC
Identified - An issue has been identified with My Meeting Video's tight integration to YouTube where we are currently unable to start YouTube Live events via the YouTube API.

The DevOps team is working to resolve this issue, until this is resolved we advise customers to use the custom RTMP integrations to connect to YouTube Live.
Mar 9, 11:00 UTC
Mar 24, 2020
Emergency network maintenance Nordics
Completed - The scheduled maintenance has been completed.
Mar 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 UTC
Scheduled - The Infrastructure team will be performing network maintenance in our Oslo Point of Presence (PoP).

With the unprecedented growth of the service over the past few weeks we are further expanding network capabilities.

We do not expect this maintenance to affect new or ongoing calls.
Mar 23, 14:08 UTC
Mar 23, 2020
PSTN Calls Failing United States
Resolved - We have returned the Pexip Service Number: +1-351-222-2275 back into the instructions on the dial-in instructions page and all numbers are operational at this time.
Mar 23, 19:15 UTC
Monitoring - While we work with our provider of the number +1-351-222-2275 we have updated our dial-in instruction page to now show +1-970-984-6000.
Mar 23, 18:15 UTC
Identified - We have identified an issue with one of our PSTN providers in the United States.

Users may experience difficulty connecting to the Pexip Service IVR when dialing Pexip Service Number: +1-351-222-2275

Users in the United States may also connect through another provider of ours using the number: +1-970-984-6000
Mar 23, 17:36 UTC
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Network Maintenance in East US
Completed - The scheduled maintenance has been completed.
Mar 20, 08:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:01 UTC
Scheduled - The Infrastructure team will be performing network upgrade in the Washington Point of Presence (PoP)

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Mar 19, 16:10 UTC
Mar 19, 2020
Network maintenance in Amsterdam
Completed - The scheduled maintenance has been completed.
Mar 19, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 UTC
Scheduled - The Infrastructure team will be performing network upgrade in the Amsterdam Point of Presence (PoP)

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Mar 18, 16:45 UTC
Mar 18, 2020
Emergency network maintenance in Canada
Resolved - The maintenance has been completed and the PoP is operational again
Mar 18, 09:43 UTC
Investigating - Pexip's ISP in Canada will perform proactive network maintenance in our PoP in Canada to increase network capacity. The PoP will not take any traffic for 30 minutes at 08:40 UTC during non-business hours in the region. Ongoing calls during this time frame will be disconnected, and the new calls will not be affected.
Mar 18, 08:23 UTC
Mar 17, 2020
My Meeting Video Guest users are unable to join conferences
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Mar 17, 22:55 UTC
Monitoring - The DevOps team has rolled back a change from earlier in the day and guest are able to join again.
Mar 17, 22:46 UTC
Investigating - We are currently investigating why My Meeting Video users are unable to join rooms as guests.
Mar 17, 21:35 UTC
Packet loss connecting to the VMR service in the Nordics
Resolved - This incident has been resolved.
Mar 17, 08:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 09:11 UTC
Investigating - We are currently observing packet loss for a subset of participants connecting to the VMR service in the Nordics. The DevOps team is working on addressing this.
Mar 16, 08:44 UTC
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