Pexip Service Status

All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics Operational

Partner Portal Operational

Control Center Operational

Public internet peering Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

One-Touch Join Operational

PSTN access Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Meet Interoperability Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Some recent calls are missing from Analytics (analytics.pexip.com)

Resolved - This issue has been resolved.
Jul 25, 07:16 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 08:40 UTC

Identified - The issue has been identified and we are actively working towards a resolution.
Jul 22, 12:04 UTC

Investigating - We are investigating this issue. Calls can still be seen in Pexip Control Centre - https://control.pexip.io
Jul 18, 12:48 UTC

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Jul 22, 2024

Pexip Control Center search functionality is temporarily unavailable

Resolved - The issue has been resolved.
Jul 22, 14:24 UTC

Identified - We have identified an issue where the Search bar does not return any results.
The issue is identified and we are currently working on restoring the service.
Jul 22, 11:13 UTC

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Intermittent call failures in locations across the Americas and APAC.

Resolved - This incident has been resolved.
Jul 18, 13:22 UTC

Monitoring - The internet provider has confirmed that the issue is resolved. Call routing is back to normal, and all systems are operational. We will continue to monitor to ensure service stability.
Jul 18, 09:49 UTC

Identified - We have observed intermittent call failures at 05:16 AM, 05:20 AM, 06:16 AM, and 06:27 AM UTC due to a network connectivity issue in the QSF (California) PoP. The issue has been identified by a network provider as an error condition on a device in their network, and they are currently working on replacing the affected device.

As a precautionary measure, we have rerouted calls away from the affected location.
Jul 18, 07:07 UTC

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Customers using SSO IdPs (other than Microsoft Entra ID) may experience login issues with Pexip services. Microsoft Entra ID users are not affected.

Resolved - This incident has been resolved.
Jul 15, 19:29 UTC

Update - We are continuing to monitor for any further issues.
Jul 15, 13:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 13:47 UTC

Update - We are continuing to investigate this issue.
Jul 15, 13:24 UTC

Investigating - Customers using SSO IdPs (other than Microsoft Entra ID) may experience login issues with Pexip services. Microsoft Entra ID users are not affected.
Jul 15, 13:22 UTC

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.