All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Connect for Microsoft Teams Meetings Operational
Connect for Microsoft Teams Rooms (MTRs) Operational
Connect for Zoom Rooms Operational
Connect for Google Meet Meetings Operational
Connect for Google Rooms Operational
Video Systems (Endpoints) Operational
Provisioning Operational
Registration Operational
Calling Operational
Phone book Operational
Bring your own carrier (BYOC) Operational
Virtual Meeting Room (VMR) Service Operational
PSTN access Operational
My Meeting Video (MMV) soft clients Operational
H.323 Gateway Service Operational
Skype for Business Gateway Service Operational
One-Touch Join Operational
Control Center Operational
Analytics Portal Operational
Partner Portal Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 23, 2026
Intermittent Failures in Microsoft Teams CVI Connections
Resolved - No further issues have been observed or reported. This incident has been resolved.
Apr 23, 08:30 UTC
Monitoring - We have not observed any errors for the past few hours. We will continue to monitor the situation closely.
Apr 22, 11:27 UTC
Identified - Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.
Apr 22, 08:22 UTC
Investigating - We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.
Apr 22, 08:06 UTC
Apr 22, 2026
Apr 21, 2026

No incidents reported.

Apr 20, 2026
Pexip Documentation Website Outage
Resolved - This incident has been resolved.
Apr 20, 12:38 UTC
Monitoring - Service has been restored for both help.pexip.com and docs.pexip.com documentation pages.

We will continue to monitor service availability.
Apr 20, 08:09 UTC
Investigating - Pexip documentation web pages are currently unavailable due to an outage with a service provider.

This outage affects both help.pexip.com and docs.pexip.com web sites.

The provider is currently investigating the cause of this outage and working a fix.
Apr 20, 00:29 UTC
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Zoom Rooms trusted join may fail to bypass Teams lobby
Resolved - This incident is resolved.
Apr 17, 12:45 UTC
Monitoring - A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.
Apr 17, 12:38 UTC
Investigating - The team is currently investigating the issue.
Apr 17, 12:32 UTC
Apr 16, 2026
Degraded Quality in Calls from Webex Registered Devices in South Asia
Resolved - This incident has been resolved.
Apr 16, 07:43 UTC
Monitoring - The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time.

Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.
Apr 15, 09:05 UTC
Investigating - We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.
Apr 14, 15:18 UTC
Apr 15, 2026
Apr 14, 2026
CVI call failures in US
Resolved - This incident has been resolved.
Apr 14, 22:22 UTC
Monitoring - A fix has been applied and we are monitoring the results.
Apr 14, 16:27 UTC
Investigating - We are investigating an issue where some CVI calls in the US region are failing.
Apr 14, 15:06 UTC
Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar
Resolved - This incident has been resolved.
Apr 14, 06:56 UTC
Monitoring - IOS app version 1.1.4 is now available and includes changes that address this issue.
Apr 13, 10:20 UTC
Update - The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.
Apr 13, 07:14 UTC
Identified - We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in.

New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering Meeting_Id@onpexip.com URI.
Apr 8, 11:11 UTC
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

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