In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 10:00 UTC
Scheduled - The Infrastructure team will be performing migration of the PoP infrastructure and network components in Hong Kong.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VMR and Gateway Service Upgrades Aug 29, 06:00 - Aug 30, 18:00 UTC
The DevOps team will be performing updates to the VMR platform and Gateway services to bring new features, functionality, and bug fixes to users.

We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Posted on Aug 4, 15:25 UTC
Past Incidents
Aug 15, 2020

No incidents reported today.

Aug 14, 2020
Completed - The scheduled maintenance has been completed.
Aug 14, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:30 UTC
Scheduled - The ISP in TOR will be performing network equipment upgrade in the Point of Presence (PoP) in Toronto.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Aug 12, 09:09 UTC
Aug 13, 2020

No incidents reported.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Resolved - No further network issues have been observed. This issue is now resolved.
Aug 1, 01:27 UTC
Monitoring - The cause of the outage has been identified and the initial issue has been resolved. Traffic is again routing on primary paths.

Calls from the Toyko PoP utilising the MPLS backbone may have also been impacted.

Pexip Operations will continue to monitor the service stability for APAC region.
Jul 31, 12:47 UTC
Investigating - A network disruption at the Pexip HKG PoP started at ~06:30 UTC. All traffic routing through this site was affected.

Traffic is now routing on backup paths and we are monitoring service stability.
Jul 31, 06:53 UTC