All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
One-Touch Join ? Operational
PSTN access ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Starting on March 15 2024 the service will begin to use certificates that are signed by the same Certificate Authorities that we have been provisioning to Cisco endpoints since November 2023.

For most customers no action is needed for this change.

Which systems are affected?
Affected systems are any Cisco devices running Cisco CE or RoomOS software that are registered to the Pexip Service but are NOT provisioned by the service.

For more information please review https://help.pexip.com/service/new.htm#newca

Posted on Feb 21, 2024 - 16:20 UTC
Past Incidents
Mar 5, 2024

No incidents reported today.

Mar 4, 2024

No incidents reported.

Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024
Resolved - This incident has been resolved.
Feb 29, 08:18 UTC
Monitoring - We are continuing to monitor this issue, at this time we are not aware of any call failures. We hope to be able to mark this issue as resolved in the next 4 to 6 hours.
Feb 29, 00:25 UTC
Update - We are continuing to monitor this issue, at this time we are not aware of any call failures.
Feb 28, 19:19 UTC
Identified - We are currently working on an issue with Teams CVI calls that may fail to connect within the East Americas region. At this time we have not seen these call failures occur yet and are working to prevent failures. On-going calls are not affected.
Feb 28, 16:07 UTC
Feb 28, 2024
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - Resolved: The problem with Incoming SIP calls from unregistered endpoints in the Frankfurt PoP has been identified and successfully addressed. SIP calls may not have been routed correctly, but the issue is now resolved as of 2024-02-21 08:41 AM UTC and all systems are operational at this time.
Feb 21, 07:00 UTC
Feb 20, 2024

No incidents reported.