Monitoring - The service to the data center has been restored. The team is till verifying all services.
Dec 9, 16:52 UTC
Update - The Pexip engineering team are continuing to work on a resolution for the China PoP outage.

All registrations (soft clients and hardware endpoints) have been re-provisioned to alternative PoP's within the APAC region.

SIP devices registered to 3rd party call control are able to dial URI's as normal.

Unregistered H323 devices and those utilising to 3rd party call control are advised to now use the global call routing gateway or conferenceID@

PSTN users are advised to use the new Chinese PSTN number +86 1053876030
Dec 9, 13:31 UTC
Identified - The cause of the issue has been identified and we are currently working to restore service.
Dec 9, 04:44 UTC
Investigating - The Pexip PoP in China is currently experiencing an outage.

This outage impacts locally registered endpoints and calls (P2P, VMR & PSTN) routing through this PoP.

We are currently investigating the cause of the outage.
Dec 9, 02:18 UTC
Identified - PSTN Number to Bahrain have been suspended by the Bahraini regulator since Sunday morning.
We are currently in discussion with in-country partner to un-block the dial-in numbers for Bahrain.
Nov 26, 16:30 UTC
Monitoring - The service team has completed its rollout for web and desktop using TLDs allowed by China. While everything is functional at this time we are still in the Internet Content Provider (ICP) certification process for the new domains we are now using.
Jul 23, 15:00 UTC
Update - Customers within Mainland China may use the domain to access the Pexip MMV app using a web browser.

We are continuing to work on a new version of the Pexip MMV desktop app that will use web requests that are not blocked by the Chinese firewall.

Partners may update their MyPages domain's CNAME to point from to to restore services in Mainland China. If assistance is needed please open a case with the Pexip Service Partner Support Center.
Jul 19, 14:16 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 23:20 UTC
Identified - The Pexip MMV app (web & desktop) is not properly functioning within Mainland China due to the Chinese government's decision to block webpages and web requests that are not from .cn or .com top-level domains.

The team is looking into possible solutions for Pexip MMV app and it's many micro-services to be accessible within Mainland China once again.

Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Jul 15, 04:00 UTC

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Our upstream network provider will be performing maintenance to their infrastructure within our Washington DC POP . While no impact is expected we will be proactively taking the PoP out of production to ensure registration and calling services are maintained during this maintenance.

Calls started before the maintenance period and still ongoing during the window will be disconnected.
Posted on Dec 9, 19:56 UTC
Past Incidents
Dec 12, 2019
Completed - The scheduled maintenance has been completed.
Dec 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 10:01 UTC
Scheduled - The Infrastructure team will be performing network maintenance in the PoP infrastructure in Australia to enhance redundancy in the service network.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Dec 9, 19:52 UTC
Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Resolved - The TSP reported that the issue has been resolved. The Operations team has re-implemented the original configuration from before the issue occurred.

After an extended period of monitoring the new setup of the TSP no further issues have been observed or reported and all systems are operational at this time.
Nov 28, 02:40 UTC
Monitoring - The Operations tean has identified an issue between the TSP and the service and implemented a workaround. Calls using the Australian PSTN number work as expected.
Nov 18, 01:11 UTC
Investigating - The PSTN participants calling the phone number in Australia do not enter the VMRs, the operations team is investigating the issue.

As a workaround please use the PSTN dial in in New Zealand, or download the Pexip MMV mobile client and connect using Audio+Presentation mode.
Nov 18, 00:54 UTC