All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Control Center ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
One-Touch Join ? Operational
PSTN access ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
High Priority Maintenance Nov 9, 2024 07:00-12:00 UTC
The Pexip Service Ops team will be performing maintenance on our service platform. This may lead to an interruption in the availability of Analytics, Control Center, Partner Portal, VMR and Interop services. We anticipate that ongoing calls will likely experience disruption. Also, during the maintenance window, users may encounter difficulties when attempting to initiate new connections
Posted on Oct 22, 2024 - 10:16 UTC
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Some H323 calls are dropping after 21 or 31 minutes
Resolved - The issue is now resolved.
Oct 16, 12:58 UTC
Monitoring - Fix is working on all new calls. The issue is mitigated and we are monitoring.
Oct 16, 12:20 UTC
Update - We believe the fix should work on all new calls. Existing calls made before the fix was applied at around 11:30 UTC may still drop
Oct 16, 12:03 UTC
Investigating - The fix has not resolved all cases - we continue to investigate.
Oct 16, 11:48 UTC
Monitoring - The problem has been identified and a fix has been put in place. We are monitoring.
Oct 16, 11:29 UTC
Investigating - We are investigating
Oct 16, 11:05 UTC
Oct 15, 2024
Call setup failures in Europe observed this morning at around 08:30 UTC and 09:05 UTC
Resolved - Call setup failures in Europe this morning at around 08:30 UTC and 09:05 UTC.
The issue has been mitigated, and we are observing the affected part of the platform.
Oct 15, 10:30 UTC
Oct 14, 2024

No incidents reported.

Oct 13, 2024
Intermittent RingCentral SIP Guest Join Call Failures
Resolved - This incident has been resolved.
Oct 13, 09:24 UTC
Monitoring - Issue has been identified and a fix has been applied. We are currently monitoring.
Oct 12, 09:08 UTC
Investigating - Pexip is currently investigating an issue with intermittent RingCentral SIP Guest Join call failures.
Oct 12, 07:08 UTC
Oct 12, 2024
High Priority Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 UTC
Scheduled - The Pexip Service Ops team will be performing maintenance on our service platform. This may lead to an interruption in the availability of Analytics, Control Center, Partner Portal, VMR and Interop services. We anticipate that ongoing calls will likely experience disruption. Also, during the maintenance window, users may encounter difficulties when attempting to initiate new connections.
Oct 1, 11:08 UTC
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage