Usage statistics may be missing in Pexip Control Center
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 24, 2026 - 14:58 UTC
Identified - Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.
Aug 21, 2026 - 07:41 UTC
Investigating - We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.
Aug 14, 2026 - 16:35 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Connect for Microsoft Teams Meetings Operational
Connect for Microsoft Teams Rooms (MTRs) Operational
Connect for Zoom Rooms Operational
Connect for Google Meet Meetings Operational
Connect for Google Rooms Operational
Video Systems (Endpoints) Operational
Provisioning Operational
Registration Operational
Calling Operational
Phone book Operational
Bring your own carrier (BYOC) Operational
Virtual Meeting Room (VMR) Service Operational
PSTN access Operational
My Meeting Video (MMV) soft clients Operational
H.323 Gateway Service Operational
Skype for Business Gateway Service Operational
One-Touch Join Operational
Control Center Operational
Analytics Portal Operational
Partner Portal Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

LDAP Phonebook address change on the Pexip Service
Completed - The scheduled maintenance has been completed.
Aug 30, 09:15 UTC
Scheduled - The LDAP Phonebook server address used by Poly/HP and Avaya video endpoints will be updated starting 1 September 2026. The address is changing from api.moon.vp.vc to ldap.vp.vc.

For most customers no action is needed for this change.

Which systems are affected?
Affected systems are Poly/HP and Avaya endpoints configured to use the LDAP Phonebook from the Pexip Service and not provisioned by the Pexip Service. Provisioned systems have already received the new address (ldap.vp.vc) via our provisioning service, so no action is required.

What action is required?
Customers who do not use provisioning must manually update the LDAP Phonebook server address on affected endpoints from api.moon.vp.vc to ldap.vp.vc.
Aug 13, 08:58 UTC

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Pexip Documentation Pages - Slow or Unresponsive
Resolved - This incident has been resolved.
Aug 24, 14:57 UTC
Monitoring - The issue has been resolved, and the documentation pages are now accessible again.
Aug 21, 09:39 UTC
Identified - Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution.
Aug 21, 07:35 UTC
Investigating - Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages.

Pages are either slow to load or unresponsive for some users.
Aug 20, 02:43 UTC

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

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