Pexip Service Status

All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics Operational

Partner Portal Operational

Public internet peering Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

One-Touch Join Operational

PSTN access Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Meet Interoperability Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Cloud One Touch Join: New meetings and meeting changes were taking longer than usual to reach endpoints.

Resolved - Microsoft has confirmed all API issues resolved. Cloud OTJ remains normal.
Jun 6, 16:13 UTC

Update - We continue to monitor the situation, and will update later this morning.
Jun 6, 08:22 UTC

Monitoring - Microsoft have identified and reverted the change which caused this outage. We are no longer seeing errors at the API. Cloud OTJ is restored to normal. We will monitor for the next few hours and update as necessary.
Jun 5, 16:39 UTC

Identified - Issue is due to Microsoft API accessibility issues (The APIs we use to gather calendar data)
Microsoft issue codes: MO571683 and EX571516
Issue is no longer causing new meetings and updates to fail - however some new meetings / updates may be delayed
Jun 5, 16:02 UTC

Update - We are continuing to investigate this issue.
Jun 5, 15:23 UTC

Investigating - Cloud One Touch Join:
New meetings and meeting changes are not being made available to endpoints.
Existing meetings will remain available.
We are investigating the issue.
Jun 5, 15:23 UTC

Jun 5, 2023

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

MMV and VMR Service Maintenance

Completed - The scheduled maintenance has been completed.
May 31, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 13:30 UTC

Scheduled - The VC Operations team will conduct maintenance on the VMR platform and launch an updated version of the mobile and desktop MMV clients.

We anticipate that VMR users who are in ongoing or new calls utilising SIP, H323 and WebRTC will likely experience minimal disruption during the maintenance window.

VMR users may encounter difficulty joining meetings that were initiated prior to the maintenance period. It is necessary for those meetings to be concluded before users can access them again.

If WebRTC users encounter any difficulties with content sharing in VMR conferences, we advise them to simply restart the MMV client or refresh the MMV web page. Mobile users may need to manually update the MMV application on their phones if automatic updates are not enabled.
May 23, 07:44 UTC

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

High priority maintenance

Completed - The scheduled maintenance has been completed.
May 27, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 UTC

Scheduled - Infrastructure team will perform a high priority maintenance in the WAS (Virginia) POP. Registration and calling services will be migrated to other PoPs prior to the start of the maintenance period. Ongoing calls will be disconnected at the start of the maintenance period
May 26, 07:43 UTC