Pexip Service Status

All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics Operational

Partner Portal Operational

Public internet peering Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

PSTN accesss Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Meet Interoperability Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Intermittent call failures to VMRs, Google Meet and Microsoft Teams CVI

Resolved - This incident has been resolved.
May 13, 08:26 UTC

Monitoring - The issue has been identified as caused by and within the external public name resolution service. There has been no occurrence of DNS resolution failures registered for the last 8 hours. The operations team continues monitoring the issue.
May 12, 08:12 UTC

Investigating - We have observed a small subset of call failures to VMRs, Google Meet and Microsoft Teams CVI. So far it has been seen only in US and APAC regions.
May 11, 10:20 UTC

May 12, 2022

Intermittent Microsoft Teams CVI join failures in Europe

Resolved - This incident has been resolved.
May 12, 14:22 UTC

Monitoring - We’ve confirmed that the problem is no longer occurring, and we’ll continue to monitor the service and investigate the root cause.
May 11, 08:44 UTC

Update - We are continuing to investigate this issue.
May 11, 08:39 UTC

Investigating - We have observed some intermittent Microsoft Teams CVI call failures in Europe. A possible mitigation has been implemented and we are working to find the root cause of the disturbance.
May 11, 08:33 UTC

May 11, 2022

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

Teams CVI Gateway Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 UTC

Scheduled - The VC Ops team will be performing high priority maintenance to Teams CVI gateway services.

We anticipate that most users who are in ongoing or new calls using SIP and WebRTC during the maintenance period will not be affected.

However, it could be possible that callers using H.323 or Skype for Business a new call might not connect for a few minutes as the changes are deployed to each specific region.
May 3, 17:37 UTC

May 7, 2022

No incidents reported.

May 6, 2022

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.