Monitoring - The service to the data center has been restored. The team is till verifying all services.
Dec 9, 16:52 UTC
Dec 9, 16:52 UTC
Update - The Pexip engineering team are continuing to work on a resolution for the China PoP outage.
All registrations (soft clients and hardware endpoints) have been re-provisioned to alternative PoP's within the APAC region.
SIP devices registered to 3rd party call control are able to dial URI's as normal.
Unregistered H323 devices and those utilising to 3rd party call control are advised to now use the global call routing gateway 91.240.204.151##conferenceID or conferenceID@91.240.204.151.
PSTN users are advised to use the new Chinese PSTN number +86 1053876030
Dec 9, 13:31 UTC
All registrations (soft clients and hardware endpoints) have been re-provisioned to alternative PoP's within the APAC region.
SIP devices registered to 3rd party call control are able to dial URI's as normal.
Unregistered H323 devices and those utilising to 3rd party call control are advised to now use the global call routing gateway 91.240.204.151##conferenceID or conferenceID@91.240.204.151.
PSTN users are advised to use the new Chinese PSTN number +86 1053876030
Dec 9, 13:31 UTC
Identified - The cause of the issue has been identified and we are currently working to restore service.
Dec 9, 04:44 UTC
Dec 9, 04:44 UTC
Investigating - The Pexip PoP in China is currently experiencing an outage.
This outage impacts locally registered endpoints and calls (P2P, VMR & PSTN) routing through this PoP.
We are currently investigating the cause of the outage.
Dec 9, 02:18 UTC
This outage impacts locally registered endpoints and calls (P2P, VMR & PSTN) routing through this PoP.
We are currently investigating the cause of the outage.
Dec 9, 02:18 UTC
Identified - PSTN Number to Bahrain have been suspended by the Bahraini regulator since Sunday morning.
We are currently in discussion with in-country partner to un-block the dial-in numbers for Bahrain.
Nov 26, 16:30 UTC
We are currently in discussion with in-country partner to un-block the dial-in numbers for Bahrain.
Nov 26, 16:30 UTC
Monitoring - The service team has completed its rollout for web and desktop using TLDs allowed by China. While everything is functional at this time we are still in the Internet Content Provider (ICP) certification process for the new domains we are now using.
Jul 23, 15:00 UTC
Jul 23, 15:00 UTC
Update - Customers within Mainland China may use the domain https://pexip.me to access the Pexip MMV app using a web browser.
We are continuing to work on a new version of the Pexip MMV desktop app that will use web requests that are not blocked by the Chinese firewall.
Partners may update their MyPages domain's CNAME to point from mpg.vp.vc to mpg.videxio.net to restore services in Mainland China. If assistance is needed please open a case with the Pexip Service Partner Support Center.
Jul 19, 14:16 UTC
We are continuing to work on a new version of the Pexip MMV desktop app that will use web requests that are not blocked by the Chinese firewall.
Partners may update their MyPages domain's CNAME to point from mpg.vp.vc to mpg.videxio.net to restore services in Mainland China. If assistance is needed please open a case with the Pexip Service Partner Support Center.
Jul 19, 14:16 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 23:20 UTC
Jul 15, 23:20 UTC
Identified - The Pexip MMV app (web & desktop) is not properly functioning within Mainland China due to the Chinese government's decision to block webpages and web requests that are not from .cn or .com top-level domains.
The team is looking into possible solutions for Pexip MMV app and it's many micro-services to be accessible within Mainland China once again.
Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Jul 15, 04:00 UTC
The team is looking into possible solutions for Pexip MMV app and it's many micro-services to be accessible within Mainland China once again.
Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Jul 15, 04:00 UTC
About This Site
This page shows the status of the Pexip Service network and its components.
Analytics
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Operational
Partner Portal
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Operational
Public internet peering
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Operational
Managed services / Control
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Operational
Partner Help Center
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Operational
Phone book
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Operational
Provisioning service
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Operational
PSTN accesss
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Operational
QoS Backbone
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Operational
Registration and Call Service
Operational
VMR service
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Operational
Cloud Video Interop for Microsoft Teams
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Operational
Google Hangouts Meet Interoperability Service
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network maintenance Eastern United States
Dec 15, 07:00-13:00 UTC
Our upstream network provider will be performing maintenance to their infrastructure within our Washington DC POP . While no impact is expected we will be proactively taking the PoP out of production to ensure registration and calling services are maintained during this maintenance.
Calls started before the maintenance period and still ongoing during the window will be disconnected.
Posted on Dec 9, 19:56 UTC
Calls started before the maintenance period and still ongoing during the window will be disconnected.
Posted on Dec 9, 19:56 UTC