All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance in Tokyo PoP Feb 26, 13:00 - Feb 28, 16:00 UTC
The Infrastructure Team will be performing network maintenance in the Tokyo PoP. The Pop will be out of production during this period of time and all traffic with be migrated to other PoPs while maintenance is in place.
Posted on Feb 24, 16:43 UTC
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Feb 22, 19:01 UTC
Monitoring - A fix has been deployed and normalization of this pop has begun.

If you device has not automatically re-registered you may wish to reboot the system.
Feb 22, 16:15 UTC
Identified - An issue has been identified with network peering in the TOR location, we expect this to be resolved quickly.
Feb 22, 16:13 UTC
Investigating - Some issues have been observed within our Toronto PoP. We are currently investigating the issue and working to restore the service.
Feb 22, 15:52 UTC
Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 12:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 08:01 UTC
Scheduled - The Infrastructure team will be performing several upgrades in the QSF Point of Presence (PoP)

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Feb 18, 11:46 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 08:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:01 UTC
Scheduled - The Infrastructure team will be performing network upgrade in the Amsterdam Point of Presence (PoP)

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Feb 18, 11:43 UTC
Feb 20, 2021
Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 09:45 UTC
Scheduled - The netops team will do an emergency maintenance on the QSF PoP equipment.
Feb 16, 09:44 UTC
Feb 15, 2021

No incidents reported.

Feb 14, 2021
Completed - The scheduled maintenance has been completed.
Feb 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 UTC
Update - This weekend's updates and upgrades to the Teams Gateway service has been postponed.

The DevOps team will still perform the scheduled updates and upgrades to the VMR platform.
Feb 12, 15:12 UTC
Scheduled - The DevOps team will be performing updates to the VMR platform and Teams Gateway services to bring new features, functionality, and bug fixes to users.

We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Jan 25, 15:58 UTC
Feb 13, 2021
Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.