Monitoring - The issue has been resolved, and the documentation pages are now accessible again.
Aug 21, 2026 - 09:39 UTC
Aug 21, 2026 - 09:39 UTC
Identified - Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution.
Aug 21, 2026 - 07:35 UTC
Aug 21, 2026 - 07:35 UTC
Investigating - Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages.
Pages are either slow to load or unresponsive for some users.
Aug 20, 2026 - 02:43 UTC
Pages are either slow to load or unresponsive for some users.
Aug 20, 2026 - 02:43 UTC
Identified - Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.
Aug 21, 2026 - 07:41 UTC
Aug 21, 2026 - 07:41 UTC
Investigating - We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.
Aug 14, 2026 - 16:35 UTC
Aug 14, 2026 - 16:35 UTC
About This Site
This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.
Connect for Microsoft Teams Meetings
Operational
Connect for Microsoft Teams Rooms (MTRs)
Operational
Connect for Zoom Rooms
Operational
Connect for Google Meet Meetings
Operational
Connect for Google Rooms
Operational
Video Systems (Endpoints)
Operational
Provisioning
Operational
Registration
Operational
Calling
Operational
Phone book
Operational
Bring your own carrier (BYOC)
Operational
Virtual Meeting Room (VMR) Service
Operational
PSTN access
Operational
My Meeting Video (MMV) soft clients
Operational
H.323 Gateway Service
Operational
Skype for Business Gateway Service
Operational
One-Touch Join
Operational
Control Center
Degraded Performance
Analytics Portal
Operational
Partner Portal
Operational
Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LDAP Phonebook address change on the Pexip Service Aug 30, 2026 09:00-09:15 UTC
The LDAP Phonebook server address used by Poly/HP and Avaya video endpoints will be updated starting 1 September 2026. The address is changing from api.moon.vp.vc to ldap.vp.vc.
For most customers no action is needed for this change.
Which systems are affected?
Affected systems are Poly/HP and Avaya endpoints configured to use the LDAP Phonebook from the Pexip Service and not provisioned by the Pexip Service. Provisioned systems have already received the new address (ldap.vp.vc) via our provisioning service, so no action is required.
What action is required?
Customers who do not use provisioning must manually update the LDAP Phonebook server address on affected endpoints from api.moon.vp.vc to ldap.vp.vc.
Posted on Aug 13, 2026 - 08:58 UTC
For most customers no action is needed for this change.
Which systems are affected?
Affected systems are Poly/HP and Avaya endpoints configured to use the LDAP Phonebook from the Pexip Service and not provisioned by the Pexip Service. Provisioned systems have already received the new address (ldap.vp.vc) via our provisioning service, so no action is required.
What action is required?
Customers who do not use provisioning must manually update the LDAP Phonebook server address on affected endpoints from api.moon.vp.vc to ldap.vp.vc.
Posted on Aug 13, 2026 - 08:58 UTC