Pexip Service Status

All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics Operational

Partner Portal Operational

Public internet peering Operational

Managed services / Control Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

PSTN accesss Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Hangouts Meet Interoperability Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMR and Gateway Service Upgrades Feb 29, 10:00 - Mar 1, 22:00 UTC

The DevOps team will be performing updates to the VMR platform and Gateway services to bring new features, functionality, and bug fixes to users. We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Posted on Feb 12, 15:48 UTC

Past Incidents

Feb 22, 2020

No incidents reported today.

Feb 21, 2020

Teams CVI calls are not getting connected

Resolved - We have identified an unexpected call processing delay in EMEA which caused intermittent call failures. We are continuing to analyze the issue with our operational and development teams to identify the root cause.

No further issues have been observed or reported and all systems are operational at this time.
Feb 21, 16:02 UTC

Monitoring - Calls are operating normally at this time. We are continuing to monitor this issue and believe that the issue was isolated to calls within EMEA. We have identified a number of call failures and are working to find the root cause of the disturbance.
Feb 21, 14:07 UTC

Investigating - We are currently investigating teams CVI calls failing issues.
Feb 21, 13:36 UTC

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

PSTN Connectivity to Bahrain

Resolved - While our PSTN provider is continuing to work with in-country regulators we are unsure of when an agreement is expected to be reached. Due to this we have permanently removed the PSTN Number for Bahrain until further notice.
Feb 18, 21:08 UTC

Update - Our PSTN provider is continuing to work with in country regulators, and hopes to have the situation resolved in the coming days. Until our PSTN provider restores services we have temporarily removed the number from our listings to prevent confusion.
Dec 17, 19:22 UTC

Identified - PSTN Number to Bahrain have been suspended by the Bahraini regulator since Sunday morning.
We are currently in discussion with in-country partner to un-block the dial-in numbers for Bahrain.
Nov 26, 16:30 UTC

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.