Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 2026 - 05:44 UTC
Sep 16, 2026 - 05:44 UTC
Update - We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.
Sep 15, 2026 - 15:34 UTC
Sep 15, 2026 - 15:34 UTC
Identified - We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.
Sep 15, 2026 - 13:05 UTC
Sep 15, 2026 - 13:05 UTC
Investigating - Cisco endpoints that are:
Registered to the Pexip service AND have been updated to 26.9 or 26.10
May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services.
Sending presentation is reported to work, and also unblocks the incoming presentation.
We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate.
Please roll any affected systems back to 26.8 while we establish the cause.
Sep 15, 2026 - 12:19 UTC
Registered to the Pexip service AND have been updated to 26.9 or 26.10
May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services.
Sending presentation is reported to work, and also unblocks the incoming presentation.
We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate.
Please roll any affected systems back to 26.8 while we establish the cause.
Sep 15, 2026 - 12:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 24, 2026 - 14:58 UTC
Aug 24, 2026 - 14:58 UTC
Identified - Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.
Aug 21, 2026 - 07:41 UTC
Aug 21, 2026 - 07:41 UTC
Investigating - We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.
Aug 14, 2026 - 16:35 UTC
Aug 14, 2026 - 16:35 UTC
About This Site
This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.
Connect for Microsoft Teams Meetings
Operational
Connect for Microsoft Teams Rooms (MTRs)
Operational
Connect for Zoom Rooms
Operational
Connect for Google Meet Meetings
Operational
Connect for Google Rooms
Operational
Video Systems (Endpoints)
Operational
Provisioning
Operational
Registration
Operational
Calling
Operational
Phone book
Operational
Bring your own carrier (BYOC)
Operational
Virtual Meeting Room (VMR) Service
Operational
PSTN access
Operational
My Meeting Video (MMV) soft clients
Operational
H.323 Gateway Service
Operational
Skype for Business Gateway Service
Operational
One-Touch Join
Operational
Control Center
Operational
Analytics Portal
Operational
Partner Portal
Operational
Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance