Intermittent Service Disruption in TOR
Monitoring - The unreliable hardware has been removed from the production environment and engineering is monitoring the PoP, utilization and bandwidth, to insure no further disruptions.
Oct 21, 21:36 UTC
Identified - Engineers have identified the root cause was related to hardware failure and we are in the process of removing all unreliable hardware and bringing all node back online.
Oct 21, 21:03 UTC
Investigating - We are currently investigating a service interruption that may affect a subset of Canadian customers.
Oct 21, 19:25 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance in Frankfurt PoP Oct 23, 21:00 - Oct 25, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 10:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 10:10 UTC
Scheduled - There will be a scheduled maintenance in Frankfurt PoP starting 23nd Oct 21:00 UTC through 25th Oct 21:00 for the Frankfurt PoP. The services will be redirected to other PoPs to ensure full capability.
Oct 19, 09:27 UTC
Past Incidents
Oct 22, 2020

No incidents reported today.

Oct 21, 2020

Unresolved incident: Intermittent Service Disruption in TOR.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Network maintenance in the Frankfurt PoP
Completed - The scheduled maintenance has been completed.
Oct 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:01 UTC
Scheduled - Pexip's ISP will be performing network maintenance in the Frankfurt PoP.
The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Oct 16, 13:35 UTC
Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020
Some callers from Canada may have experienced call interuptions
Resolved - Engineers have confirmed the power issue at the Data Center has been resolved and verified as stable. Traffic for Canada has been routed back to the Toronto PoP.
Oct 12, 21:24 UTC
Identified - Engineers have identified the issue is related to a power outage at the data center in Toronto. All traffic will remain diverted until power stability can be verified and tested.
Oct 9, 18:56 UTC
Update - As a precautionary measure, calls from Toronto are being routed to other PoPs as we continue investigations.
Oct 9, 15:02 UTC
Investigating - We are currently investigating a call disturbances that occurred within our Canada PoP beginning at 10:15 UTC
Oct 9, 14:40 UTC
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Oct 8, 2020

No incidents reported.

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