Call connections affecting Teams , Google interop and VMR (EMEA)
Investigating - We are seeing intermittent join failures. DevOps team is investigating the intermittent call connection failures.
May 18, 11:48 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Partial Outage
Cloud Video Interop for Microsoft Teams ? Partial Outage
Google Hangouts Meet Interoperability Service ? Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network maintenance in Amsterdam and Frankfurt PoP May 18, 21:00 - May 19, 02:00 UTC
Our upstream provider will be performing network upgrade in the Amsterdam and Frankfurt Point of Presence (PoP)

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on May 18, 09:19 UTC
Infrastructure maintenance in HKG PoP May 21, 13:00 - May 23, 17:00 UTC
The Infrastructure team will be performing maintenance to the components of the PoP infrastructure in HKG.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Apr 15, 11:11 UTC
Infrastructure maintenance in OSL PoP May 21, 19:00 - May 23, 17:00 UTC
The Infrastructure team will be performing maintenance to the components of the PoP infrastructure in OSL.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Apr 15, 11:10 UTC
Past Incidents
May 18, 2021

Unresolved incident: Call connections affecting Teams , Google interop and VMR (EMEA).

May 17, 2021
"Join by Phone" (PSTN dial in) is failing in Vietnam
Resolved - We have confirmed with our PSTN provider for Vietnam that the dial-in number is not currently supporting dial-in. As we believe this will issue will not be resolved quickly we will remove the number from the service until we are able to resolve this issue or update the available number. Until then please use neighbouring countries such as Thailand.
May 17, 13:21 UTC
Investigating - We are currently investigating the issue.
May 17, 09:13 UTC
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021
Network Issues Affecting Teams CVI Calls in the America's
Resolved - All Team CVI call status have returned to normal with no detected packetloss.
May 12, 21:06 UTC
Monitoring - We are continuing to monitor for any further packet-loss as it relates to Teams CVI calls
May 12, 18:53 UTC
Identified - The issue has been identified and packet-loss is no longer being observed.
May 12, 18:49 UTC
Investigating - We are currently investigating packet loss/ network issues affecting Teams CVI calls in the US.
May 12, 17:35 UTC
May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021
Infrastructure maintenance in SIN PoP
Completed - The scheduled maintenance has been completed.
May 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:00 UTC
Scheduled - The Infrastructure team will be performing maintenance to the components of the PoP infrastructure in SIN.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Apr 15, 13:55 UTC
Infrastructure maintenance in SYD PoP
Completed - The scheduled maintenance has been completed.
May 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 11:00 UTC
Scheduled - The Infrastructure team will be performing maintenance to the components of the PoP infrastructure in SYD.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Apr 15, 11:04 UTC
Infrastructure maintenance in QSF PoP
Completed - The scheduled maintenance has been completed.
May 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 UTC
Scheduled - The Infrastructure team will be performing maintenance to the components of the PoP infrastructure in QSF.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Apr 15, 11:03 UTC
Infrastructure maintenance in AMS PoP
Completed - The scheduled maintenance has been completed.
May 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 UTC
Scheduled - The Infrastructure team will be performing maintenance to the components of the PoP infrastructure in AMS.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Apr 15, 11:02 UTC
May 8, 2021
May 7, 2021
May 6, 2021
Call drops affecting VMR service in FRA POP - we are investigating
Resolved - The cause of the call drops has been identified, and mitigated. The service is now running as normal.
May 6, 08:58 UTC
Identified - The issue has been identified.
May 6, 08:51 UTC
Update - Users whose calls were dropped were able to reconnect.
May 6, 08:35 UTC
Update - Calls are no longer being dropped - we continue to investigate.
May 6, 08:34 UTC
Investigating - We are investigating the issue.
May 6, 08:22 UTC
May 5, 2021

No incidents reported.

May 4, 2021
"Join by Phone" (PSTN dial in) is failing for some countries.
Resolved - This incident has been resolved.
May 4, 13:28 UTC
Monitoring - Our partner has implemented a fix for the outage, and we are currently monitoring the situation.
May 4, 09:31 UTC
Update - Our PSTN partner in Europe that handles local dial-in numbers is currently experiencing a network outage. The partner is aware of it and is actively working on a quick resolution.
May 4, 09:06 UTC
Investigating - We are currently investigating the issue.
May 4, 08:46 UTC
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