In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:00 UTC
Scheduled - Our upstream network provider will be performing maintenance to their infrastructure within our Washington DC POP . While no impact is expected we will be proactively taking the PoP out of production to ensure registration and calling services are maintained during this maintenance.

Calls started before the maintenance period and still ongoing during the window could be disconnected.
Monitoring - The service team has completed its rollout for web and desktop using TLDs allowed by China. While everything is functional at this time we are still in the Internet Content Provider (ICP) certification process for the new domains we are now using.
Jul 23, 15:00 UTC
Update - Customers within Mainland China may use the domain https://pexip.me to access the Pexip MMV app using a web browser.

We are continuing to work on a new version of the Pexip MMV desktop app that will use web requests that are not blocked by the Chinese firewall.

Partners may update their MyPages domain's CNAME to point from mpg.vp.vc to mpg.videxio.net to restore services in Mainland China. If assistance is needed please open a case with the Pexip Service Partner Support Center.
Jul 19, 14:16 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 23:20 UTC
Identified - The Pexip MMV app (web & desktop) is not properly functioning within Mainland China due to the Chinese government's decision to block webpages and web requests that are not from .cn or .com top-level domains.

The team is looking into possible solutions for Pexip MMV app and it's many micro-services to be accessible within Mainland China once again.

Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Jul 15, 04:00 UTC

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Under Maintenance
VMR service ? Under Maintenance
Cloud Video Interop for Microsoft Teams ? Operational
Cloud Video Interop for Google Hangouts Meet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019
Completed - The scheduled maintenance has been completed.
Aug 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 16:00 UTC
Scheduled - DC provider will be performing critical software maintenance.

There will be service interruption of up to 10 minutes during the maintenance window.
Aug 18, 08:45 UTC
Aug 17, 2019
Completed - The scheduled maintenance has been completed.
Aug 17, 20:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 20:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in South Africa.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Aug 15, 14:55 UTC
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Aug 13, 15:27 UTC
Update - Direct dialing support for MS Teams VTC Conference IDs greater than 9 digits has been deployed globally and we are continuing to monitor all calls.
Aug 13, 14:09 UTC
Monitoring - A fix has been deployed to allow users with 10 digit VTC Conference IDs to connect 10 digit Teams VTC conference IDs via their tenant-specific Teams Video IVR address. (eg teams@pexip.com for Pexip users)
Aug 5, 16:03 UTC
Identified - MS Teams CVI users attempting to connect to Teams meetings with 10 digit VTC Conference IDs are failing to connect.

We are working to deploy a fix for this issue.
Aug 5, 15:33 UTC
Aug 12, 2019
Resolved - The media flow and disconnect issue has been resolved and verified via testing at this time.
Aug 12, 16:17 UTC
Investigating - The Pexip Cloud Team is currently investigating reports that external calling parties dialing in through the Microsoft Teams GateWay Service into Microsoft Teams meetings may stop 2-way transfer of video/audio media, followed by a disconnection. External calling parties may experience this behavior around the 2-minute mark into a call.
Aug 12, 14:28 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.