Monitoring - A mitigation procedure has been applied. We are monitoring the issue now
Jun 18, 2025 - 17:07 UTC
Investigating - We are currently investigating an issue where MTR to SIP calls are failing intermittently.
Jun 18, 2025 - 16:55 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Control Center ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
One-Touch Join ? Operational
PSTN access ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SIP Infrastructure Maintenance Jun 28, 2025 08:00-11:00 UTC

On the 28th of June, the Pexip Service Ops team will perform maintenance on our ingress SIP calling infrastructure. During this time, there may be a brief disruption to VMR and Interoperability services for unregistered SIP devices. Users can redial immediately to reconnect their calls.
Posted on Jun 12, 2025 - 09:50 UTC
Jun 18, 2025

Unresolved incident: MTR to SIP calling intermittent connection failures.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Completed - The scheduled maintenance has been completed.
Jun 12, 09:40 UTC
Scheduled - We have identified a compatibility issue between Cisco systems running the latest RoomOS 11.28.1.3 software and several macros provided by Pexip. To ensure continued functionality, customers using RoomOS 11.28.1.3 or newer must upgrade to the following macro versions:

One-Touch Join (OTJ) Macro
Upgrade to version 1.1.2 or later.
The latest version of the Pexip OTJ Macro can be downloaded from Pexip Control Center.

Meeting Controls Macro
Upgrade to version 1.7.1 or later.
Download Meeting Controls Macro - https://help.pexip.com/macros/meeting-controls-macro.htm#downloads

Layout Controls Macro
Upgrade to version 1.6.1 or later.
Download Layout Controls Macro - https://help.pexip.com/macros/layouts-macro.htm#manual

May 23, 10:41 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.