VMR, Teams Gateway, and Google Gateway Service Upgrades
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:00 UTC
Scheduled - The DevOps team will be performing updates to the VMR platform, Teams Gateway, and Google Gateway services to bring new features, functionality, and bug fixes to users.

We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Toronto Data Center Move
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:00 UTC
Scheduled - We are pleased to announce that the Toronto PoP will receive significantly compute and networking infrastructure upgrades this upcoming weekend.
These upgrades require us to take the PoP offline starting the evening of October 30th due to a required data center migration.
Maintenance is expected to last the duration of the weekend, while the PoP is offline, customers who usually connect to this PoP will automatically be served by other PoPs.
Toronto PoP to be removed from Production
Identified - To mitigate quality issues being experienced in Canada, we are moving all Canadian-based traffic down to our US East POP starting at 21 CET until the completion of the scheduled maintenance this weekend. All traffic will be diverted automatically and should not impact any existing calls or conferences ongoing. Although the latency may be increased a bit, the overall experience should improve once this is completed.
Oct 27, 15:52 UTC
Network issues in South Africa
Monitoring - Connectivity to the South Africa PoP has been restored at 8:19 UTC. Our teams of engineers are working with the ISP to identify and isolate the cause.
Oct 23, 08:37 UTC
Investigating - We are experiencing network issues in South Africa. Our team of engineers is investigating the issues.
Oct 23, 08:27 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Under Maintenance
Cloud Video Interop for Microsoft Teams ? Under Maintenance
Google Hangouts Meet Interoperability Service ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Short Connectivity loss at US EAST PoP Nov 1, 08:00-10:00 UTC
There will be a brief period of connectivity loss to the US EAST PoP as the upstream provider will be doing emergency maintenance
Posted on Oct 30, 17:37 UTC
Past Incidents
Oct 31, 2020

Unresolved incident: VMR, Teams Gateway, and Google Gateway Service Upgrades.

Oct 30, 2020

Unresolved incident: Toronto Data Center Move.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020
Intermittent Service Disruption in TOR
Resolved - This incident will be closed as the Toronto PoP has been temporarily removed from production until the scheduled maintenance window
Oct 27, 15:55 UTC
Monitoring - The unreliable hardware has been removed from the production environment and engineering is monitoring the PoP, utilization and bandwidth, to insure no further disruptions.
Oct 21, 21:36 UTC
Identified - Engineers have identified the root cause was related to hardware failure and we are in the process of removing all unreliable hardware and bringing all node back online.
Oct 21, 21:03 UTC
Investigating - We are currently investigating a service interruption that may affect a subset of Canadian customers.
Oct 21, 19:25 UTC
Network Issues in Canada
Resolved - This incident will be closed as the Toronto PoP has been temporarily removed from production until the scheduled maintenance window.
Oct 27, 15:54 UTC
Update - The ISP has decided to continue to divert traffic to a path around possible source of network loss as investigation is ongoing. Calls in Canada to the Toronto PoP may experience higher than normal latency during this period.
Oct 24, 19:23 UTC
Identified - The ISP has identified possible source of loss on the network in Canada. For the next 24 hours, routing is being diverted around the potential issue, which may result in higher latency, as the ISP isolates the source of the interruption.
Oct 23, 19:25 UTC
Oct 26, 2020
Call failures to some VMR's
Resolved - No further connectivity issues related to this outage have been observed. This issue is now classed as resolved.
Oct 26, 08:25 UTC
Monitoring - The cause of this issue was identified at the Amsterdam PoP.

A fix has been implemented and we are now monitoring the performance of the VMR service for this location.
Oct 25, 10:30 UTC
Investigating - An issue has been identified that causes some web and desktop app calls to fail to connect to VMRs.

DevOps are currently investigating the cause of this issue.
Oct 25, 10:03 UTC
Oct 25, 2020
Scheduled maintenance in Frankfurt PoP
Completed - The scheduled maintenance has been completed.
Oct 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 10:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 10:10 UTC
Scheduled - There will be a scheduled maintenance in Frankfurt PoP starting 23nd Oct 21:00 UTC through 25th Oct 21:00 for the Frankfurt PoP. The services will be redirected to other PoPs to ensure full capability.
Oct 19, 09:27 UTC
Oct 24, 2020
Oct 23, 2020

Unresolved incident: Network issues in South Africa.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Network maintenance in the Frankfurt PoP
Completed - The scheduled maintenance has been completed.
Oct 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:01 UTC
Scheduled - Pexip's ISP will be performing network maintenance in the Frankfurt PoP.
The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Oct 16, 13:35 UTC
Oct 17, 2020

No incidents reported.

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