Update - We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.
May 06, 2026 - 11:03 UTC
Update - Further explanation:
The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting.
The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant.
There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.

May 04, 2026 - 10:16 UTC
Identified - The issue can be seen on meetings where a Teams recorder bot is present.
The unknown participant represents a new version of the Teams recording bot.
We are working to block visibility of this new bot in the layout ASAP.

Apr 30, 2026 - 12:23 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Connect for Microsoft Teams Meetings Operational
Connect for Microsoft Teams Rooms (MTRs) Operational
Connect for Zoom Rooms Operational
Connect for Google Meet Meetings Operational
Connect for Google Rooms Operational
Video Systems (Endpoints) Operational
Provisioning Operational
Registration Operational
Calling Operational
Phone book Operational
Bring your own carrier (BYOC) Operational
Virtual Meeting Room (VMR) Service Operational
PSTN access Operational
My Meeting Video (MMV) soft clients Operational
H.323 Gateway Service Operational
Skype for Business Gateway Service Operational
One-Touch Join Operational
Control Center Operational
Analytics Portal Operational
Partner Portal Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 7, 2026

No incidents reported today.

May 6, 2026
Resolved - The issue is now resolved.
May 6, 11:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 16:09 UTC
Update - We are continuing to work on a fix for this issue.
Apr 30, 14:54 UTC
Identified - The issue has been identified and a mitigation is being deployed within the service.
Apr 30, 09:05 UTC
Investigating - We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867
Apr 28, 16:13 UTC
May 5, 2026

No incidents reported.

May 4, 2026
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Apr 29, 2026

No incidents reported.

Apr 28, 2026
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
Resolved - No further issues have been observed or reported. This incident has been resolved.
Apr 23, 08:30 UTC
Monitoring - We have not observed any errors for the past few hours. We will continue to monitor the situation closely.
Apr 22, 11:27 UTC
Identified - Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.
Apr 22, 08:22 UTC
Investigating - We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.
Apr 22, 08:06 UTC