Intermittent SIP Call Failures in Europe
Monitoring - We have identified the issue and implemented a fix. Calls going through AMS should be working as expected.
Dec 4, 17:08 UTC
Investigating - We are currently observing and investigating intermittent SIP call failures on the service in Europe.
Dec 4, 16:44 UTC

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance in OSL Dec 4, 21:00 - Dec 6, 22:00 UTC
The Infrastructure team will be performing network upgrade in the Oslo Point of Presence (PoP)

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Dec 1, 12:42 UTC
Google Gateway Service upgrade Dec 4, 21:00 - Dec 5, 03:00 UTC
The DevOps team will be performing updates to the Google Gateway service.
We anticipate that users who are in ongoing or new calls during the maintenance period will not be affected. However, it could be possible that a new call might not connect for a few minutes as the updates are deployed to each specific region.
Posted on Dec 1, 10:52 UTC
Network maintenance in the Sydney PoP Dec 6, 01:00-04:00 UTC
Pexip's ISP will be performing network maintenance in the Sydney PoP.

The PoP will be taken out of production with the registration and calling services being migrated to other PoPs prior to the maintenance.

Calls started before the maintenance and still ongoing during the window will be disconnected.
Posted on Nov 13, 00:22 UTC
Past Incidents
Dec 4, 2020

Unresolved incident: Intermittent SIP Call Failures in Europe.

Dec 3, 2020
Intemittent issues with Teams CVI calls
Resolved - This incident has been resolved.
Dec 3, 08:33 UTC
Monitoring - Teams CVI has been restored and Pexip engineering will continue to monitor the stability of the system.
Dec 2, 09:43 UTC
Investigating - DevOps are currently investigating this issue.
Dec 2, 09:00 UTC
Dec 2, 2020
Dec 1, 2020
VMR calls from H323/SIP devices are intermittently failing from region Johannesburg
Resolved - No further issues have been observed or reported and all systems are operational at this time
Dec 1, 09:10 UTC
Monitoring - The service has been restored and we are currently monitoring this issue.
Nov 30, 19:16 UTC
Investigating - We are currently investigating this issue.
Nov 30, 13:45 UTC
Nov 30, 2020
Nov 29, 2020
Network maintenance in Amsterdam PoP
Completed - The scheduled maintenance has been completed.
Nov 29, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 19:01 UTC
Scheduled - A network maintenance will be performed in the Amsterdam datacenter.
The PoP will be take out of production with the registration and calling services migrated to other PoPs in order to ensure functionality.
Calls started before the maintenance period and still ongoing will be disconnected.
Nov 26, 12:29 UTC
VMR issues in Amsterdam
Resolved - No further issues have been observed or reported. All systems are functional at this time.
Nov 29, 16:04 UTC
Monitoring - Service has been restored, we are currently monitoring the situation.
Nov 27, 14:04 UTC
Investigating - We are experiencing VMR issues in Amsterdam. The DevOps team is currently investigating them.
Nov 27, 12:31 UTC
Network maintenance in Frankfurt PoP
Completed - The scheduled maintenance has been completed.
Nov 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:00 UTC
Scheduled - A network maintenance will be performed in the Frankfurt Datacenter.
The PoP will be take out of production with the registration and calling services migrated to other PoPs in order to ensure functionality.
Call started before the maintenance period and still ongoing will be disconnected
Nov 26, 12:31 UTC
Nov 28, 2020
Nov 27, 2020
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Network issues in Amsterdam PoP
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Nov 24, 21:11 UTC
Monitoring - Service status has been restored and Pexip engineering will continue to monitor stability of the service.
Nov 24, 09:26 UTC
Investigating - We have noticed intermittent issues in our Amsterdam PoP. Our engineers are working to identify the cause and find a solution.
Nov 24, 08:45 UTC
Hong Kong - My Meeting Video users and hardware endpoints unable to provision or place calls
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Nov 24, 09:32 UTC
Monitoring - A fix has been implemented and the Hong Kong PoP has been placed back into production mode. We are currently monitoring the systems to ensure full functionality.
Nov 23, 10:04 UTC
Update - While investigations are continuing we have taken the Hong Kong PoP out production.

Call traffic and registrations have been re-routed to alternative PoPs.
Nov 23, 02:38 UTC
Investigating - My Meeting Video and hardware endpoints registering to the Hong Kong PoP are unable to provision to the service or place calls.

DevOps are currently investigating the cause.
Nov 23, 02:21 UTC
Nov 23, 2020
Nov 22, 2020
Infrastructure maintenance in Western United States
Completed - The scheduled maintenance has been completed.
Nov 22, 13:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 UTC
Scheduled - The Infrastructure team will be performing updates to the physical and virtual components of the PoP infrastructure in the US West region.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Nov 19, 18:51 UTC
Infrastructure maintenance in the Hong Kong PoP
Completed - The scheduled maintenance has been completed.
Nov 22, 13:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:00 UTC
Scheduled - The Infrastructure team will be performing migration of the PoP infrastructure and network components in Hong Kong.

The PoP will be out of production traffic with the registration and calling services being migrated to other PoPs prior to the maintenance. The calls started before the maintenance and still ongoing during the window will be disconnected.
Nov 17, 20:43 UTC
Nov 21, 2020

No incidents reported.

Nov 20, 2020
← Incident History Powered by Statuspage