All Systems Operational

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This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2022

No incidents reported today.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022
Our Upstream Provider Is Experiencing Issues With Their fiber Connection in the TOR (Toronto) PoP
Resolved - The root case of this issue has been identified and resolved by our upstream provider. The TOR PoP has been returned to production and we have classed this issue as resolved.
Jan 20, 03:23 UTC
Identified - We are continuing to get updates from our upstream network provider regarding the fiber connectivity problems affecting the TOR PoP.

Due to difficulty and safety issues with accessing the physical location, the resolution of the fiber connectivity issues is expected to be a slow process. Repairs are in process while simultaneously new lines are being pulled.

The Pexip Ops team has made the determination in order to maintain the highest level of availability to our Canadian customers we will continue to route our Canadian customers to their next closes Pexip PoP.
Jan 19, 17:39 UTC
Investigating - We have put the POP in maintenance, and it will stay in maintenance until the incident on the provider side is resolved.
Jan 18, 09:22 UTC
Jan 19, 2022
Maintenance in JNB PoP
Completed - The scheduled maintenance has been completed.
Jan 19, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 09:42 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 09:40 UTC
Scheduled - Infrastructure team will perform regular network maintenance in JNB POP, service disruptions up to 5 min are expected during the maintenance period.
Jan 13, 09:40 UTC
Jan 18, 2022
Jan 17, 2022
VMR call failures in Europe
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Jan 17, 22:12 UTC
Monitoring - A fix has been implemented and calls are starting to establish and connect as expected. We will continue to monitor this issue for any incoming failures.
Jan 17, 15:22 UTC
Investigating - We are currently investigating a VMR service interruption that may affect a subset of European customers.
Jan 17, 14:56 UTC
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Packet loss detected for JNB PoP, PoP put into maintenance mode.
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Jan 15, 20:17 UTC
Update - We are continuing to investigate this issue.
Jan 15, 08:47 UTC
Investigating - We are currently investigating this issue.
Jan 15, 08:46 UTC
Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

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