Pexip Service Status

All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Analytics Operational

Partner Portal Operational

Control Center Operational

Public internet peering Operational

Partner Help Center Operational

Phone book Operational

Provisioning service Operational

One-Touch Join Operational

PSTN access Operational

QoS Backbone Operational

Registration and Call Service Operational

VMR service Operational

Cloud Video Interop for Microsoft Teams Operational

Google Meet Interoperability Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 24, 2025

No incidents reported today.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

SIP Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 UTC

Scheduled - On the 12th of April, the Pexip Service Ops team will be performing maintenance on our ingress SIP calling infrastructure. This may result in a brief disruption to VMR and Interop services for unregistered SIP devices. Users can redial immediately to reconnect their calls.
Mar 28, 07:59 UTC

Apr 11, 2025

SIP Guest Join calls to Microsoft Teams meetings with 13-digit Meeting IDs may fail to connect

Resolved - This incident has been resolved.
Apr 11, 13:12 UTC

Monitoring - The Cloud OTJ fix has been implemented, and we are currently monitoring the results.

For customers using the Ad Hoc Join for Teams macro on Cisco endpoints, we recommend updating the meetingId regex in the msteams_macro_settings.js configuration file to support 13-digit Meeting IDs.

If you have any questions or need support related to this update, please reach out to your Pexip authorized support representative.
Apr 11, 09:39 UTC

Identified - A fix has been implemented for the SIP Guest Join call connectivity issue.

Our team is now working on a related problem where Microsoft Teams meetings with 13-digit Meeting IDs may not be correctly recognized by Cloud OTJ. A fix for this is currently being implemented.
Apr 11, 07:39 UTC

Investigating - We are currently investigating an issue affecting SIP Guest Join calls to Microsoft Teams meetings. Users may be unable to connect to meetings when the Meeting ID is 13 digits long.
Apr 11, 07:02 UTC

Apr 10, 2025

No incidents reported.