My Meeting Video Blocked Within Mainland China
Monitoring - The service team has completed its rollout for web and desktop using TLDs allowed by China. While everything is functional at this time we are still in the Internet Content Provider (ICP) certification process for the new domains we are now using.
Jul 23, 15:00 UTC
Update - Customers within Mainland China may use the domain https://pexip.me to access the Pexip MMV app using a web browser.

We are continuing to work on a new version of the Pexip MMV desktop app that will use web requests that are not blocked by the Chinese firewall.

Partners may update their MyPages domain's CNAME to point from mpg.vp.vc to mpg.videxio.net to restore services in Mainland China. If assistance is needed please open a case with the Pexip Service Partner Support Center.
Jul 19, 14:16 UTC
Update - We are continuing to work on a fix for this issue.
Jul 15, 23:20 UTC
Identified - The Pexip MMV app (web & desktop) is not properly functioning within Mainland China due to the Chinese government's decision to block webpages and web requests that are not from .cn or .com top-level domains.

The team is looking into possible solutions for Pexip MMV app and it's many micro-services to be accessible within Mainland China once again.

Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Jul 15, 04:00 UTC

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Google Hangouts Meet Interoperability Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Advisory Northern California area wildfires
Resolved - No issues occurred during this incident and there is no further eminent danger to the data center.
Oct 14, 14:37 UTC
Update - Power has been restored to much of the surrounding area, at this time Pexip and it's providers believe there is little risk to data centers. We will continue to monitor this situation and expect to resolve this incident in the coming days.
Oct 11, 20:04 UTC
Monitoring - Due to the heightened fire risk and weather conditions in the Northern California area the local power provider has pro-actively shut off electricity in many locations.

At this time the Pexip Service network has not been affected and none of the data centers that Pexip and it's upstream providers use are expected to be impacted.

It has been confirmed by our data center providers that aill critical electric systems including generators have been tested and functional. All fuel tanks have been confirmed to be full and fuel providers have confirmed the ability to deliver additional fuel.

Should there be a change to the above information, we will provide additional updates to this incident.
Oct 10, 15:11 UTC
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019
Guest Teams CVI users are unable to send or recieve content
Resolved - No further issues have been observed or reported and all systems are operational at this time.
Oct 5, 00:01 UTC
Monitoring - Early testing has confirmed the issue appears to be resolved, the greater Pexip QA team is running additional tests to confirm the issue is fixed in multiple O365 tenants.
Oct 4, 21:53 UTC
Update - We are currently verifying the fix from Microsoft.
Oct 4, 21:34 UTC
Identified - We are currently tracking an issue with Teams CVI where presentation to and from devices that are admitted as guests into a Team meeting does not work. This issue does not affect devices admitted as trusted.

The Pexip team is working with Microsoft to address this issue, please note this issue affects customers of the service as well as on-prem Teams CVI deployments.
Oct 4, 10:37 UTC
Oct 3, 2019

No incidents reported.

← Incident History Powered by Statuspage