Update - We are continuing to work on a fix for this issue.
Jul 15, 23:20 UTC
Identified - My Meeting Video (web & desktop) is not properly functioning within Mainland China due to the Chinese government's decision to block webpages and web requests that are not from .cn or .com top-level domains.

The team is looking into possible solutions for My Meeting Video and it's many micro-services to be accessible within Mainland China once again.

Note: Partner domains are expected to be affected by this as well due to web requests that are using domains that do not have .cn or .com as their TLD.
Jul 15, 04:00 UTC

About This Site

This page shows the status of the Pexip Service network and its components.

Analytics ? Operational
Partner Portal ? Operational
Public internet peering ? Operational
Managed services / Control ? Operational
Partner Help Center ? Operational
Phone book ? Operational
Provisioning service ? Operational
PSTN accesss ? Operational
QoS Backbone ? Operational
Registration and Call Service Operational
VMR service ? Operational
Cloud Video Interop for Microsoft Teams ? Operational
Cloud Video Interop for Google Hangouts Meet ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of the service rebranding, the Status Page URL is now https://status.pexip.com/

Please update any documentation and favorites (bookmarks) with the new URL.

You can read more about the new brand at https://www.pexip.com/news/our-brand-story
Posted on Jun 26, 11:38 UTC
Past Incidents
Jul 16, 2019

No incidents reported today.

Jul 14, 2019
Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 04:00 UTC
Scheduled - Our data center in Toronto has notified us that the local power company will be performing maintenance and repairs on the building's power systems.

While the data center does not expect an interruption in service due to power backup systems we have decided to automatically re-route all traffic to ensure there is no expected downtime for ongoing calls. New calls might take a few moments longer to set-up.
Jul 9, 20:44 UTC
Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - Microsoft has completed its service restoration and is reporting the service as operating normally.
Jul 11, 16:57 UTC
Monitoring - We are currently monitoring Microsoft's Incident TM185690

Microsoft has posted the following information regarding this incident:

Title: Can’t perform various Microsoft Teams actions

User Impact: Users may be unable to perform various Microsoft Teams actions.

More info: This post is a continuation of the event communicated under TM185667.

Users may be unable to perform the following:

- Create Teams Channels or Threads,
- Create or join Teams calls,
- Create or join Teams meetings,
- Update Team names or descriptions,
- Search for users,
- Place outbound Public Switched Telephone Network (PSTN) calls,
- Contact auto attendant features,
- Ssee apps in the store,

Additionally, core app tiles, such as Chat, Meetings, Calls or Files may not appear on the right hand side of the client.

Current status: Our update rollback is nearing completion and our telemetry indicates that service health is improving. We're working to verify the health of all our service components to ensure that all previously affected Microsoft Teams features recover and remain available.

Scope of impact: Our telemetry indicates that impact is currently most significant for users located in North America, though this issue could intermittently impact any user regardless of region.

Start time: Thursday, July 11, 2019, at 1:40 PM UTC

Root cause: A recent service update introduced a code bug that has caused a subset of our services to perform in a degraded state, resulting in service impact.
Jul 11, 13:40 UTC
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019
Resolved - Our provider for the support system and helpcenter has now provided confirmation that all services have now been restored to full operation. The Pexip support system and help center have been observed to be operational since this incident was marked with the status of Monitoring.
Jul 2, 18:09 UTC
Monitoring - The Support system and help center are operational again.
Jul 2, 14:14 UTC
Investigating - Our provider for the support system and helpcenter is down at the moment. There is not possible to create new support tickets at the moment, we are looking for a workaround.
Jul 2, 14:04 UTC