All Systems Operational

About This Site

This page shows the status of the Pexip Service network and its components. This page is updated to show ongoing outages or service degradations that are currently impacting users.

Connect for Microsoft Teams Meetings ? Operational
Connect for Microsoft Teams Rooms (MTRs) ? Operational
Connect for Zoom Rooms ? Operational
Connect for Google Meet Meetings ? Operational
Connect for Google Rooms ? Operational
Video Systems (Endpoints) Operational
Provisioning ? Operational
Registration ? Operational
Calling ? Operational
Phone book ? Operational
Bring your own carrier (BYOC) ? Operational
Virtual Meeting Room (VMR) Service ? Operational
PSTN access ? Operational
My Meeting Video (MMV) soft clients ? Operational
H.323 Gateway Service ? Operational
Skype for Business Gateway Service ? Operational
One-Touch Join ? Operational
Control Center ? Operational
Analytics Portal ? Operational
Partner Portal ? Operational
Help Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Analytics Portal Maintenance Nov 29, 2025 08:00-10:00 UTC

The Operations team will be performing maintenance on the Analytics portal (https://analytics.pexip.com/). During the maintenance window, the Analytics portal may be temporarily unavailable.
Posted on Nov 11, 2025 - 11:31 UTC
Nov 18, 2025
SIP Call Failures in Washington PoP
Resolved - This incident has been resolved.
Nov 18, 12:26 UTC
Update - Additional enhancements were rolled out over the weekend, and our team is continuing to monitor the platform to ensure smooth operation.
Nov 17, 09:56 UTC
Monitoring - We are no longer observing SIP call disruptions in the Washington PoP. The situation is stable, and we will continue monitoring to ensure stability.
Nov 12, 17:44 UTC
Investigating - We are currently investigating an issue impacting SIP calls routed through the Washington PoP. Some calls may experience connection failures or unexpected disconnections.
Nov 12, 17:02 UTC
Nov 17, 2025
Nov 16, 2025

No incidents reported.

Nov 15, 2025
Pexip Services Currently Unavailable
Resolved - This incident has been resolved.
Nov 15, 19:13 UTC
Update - We are continuing to validate that all systems have returned to operations.

If you have a registered endpoint and it is not registering, we recommend rebooting the system.
Nov 15, 14:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 14:24 UTC
Identified - We have identified the issue and are currently working toward a solution.
Nov 15, 12:37 UTC
Update - We are continuing to investigate this issue.
Nov 15, 11:12 UTC
Investigating - We are investigating with priority
Nov 15, 10:57 UTC
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
PPT Live sharing not working for SGJ endpoints in Teams meetings
Resolved - The related Microsoft rollout should be completed at this stage and our testing indicates that the issue has been successfully resolved.
Nov 12, 11:02 UTC
Identified - The Microsoft Engineering team has identified the issue and is in the process of rolling out a fix. We will provide another update once the rollout is complete or if any new information becomes available.
Nov 10, 12:23 UTC
Update - We are working with the Microsoft Engineering team to investigate the PowerPoint Live issue. As a temporary workaround, please share a window or screen from a Teams client when the meeting includes SIP Guest Join VTC participants.
Nov 5, 10:43 UTC
Investigating - Pexip have identified an issue with SIP Guest Join calls when sharing PowerPoint Live interactive content in a Teams meeting. PPT Live content is not displayed and the interactive content splash screen is displayed instead.

This issue is not observed in standard CVI calls.

We are currently investigating the issue.
Nov 5, 02:59 UTC
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Nov 4, 2025

No incidents reported.

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