Call Connection Issues at Oslo PoP

Incident Report for Pexip Service

Resolved

No further issues have been observed or reported and all systems are operational at this time.
Posted Apr 02, 2025 - 17:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2025 - 15:09 UTC

Update

While we continue investigating the root cause, we have implemented a mitigation measure by rerouting registrations and call traffic away from the Oslo PoP.
Posted Apr 02, 2025 - 14:35 UTC

Investigating

We are currently investigating potential calling issues impacting the OSL (Oslo) PoP. We will provide updates as more information becomes available.
Posted Apr 02, 2025 - 14:18 UTC
This incident affected: Analytics, Registration and Call Service, VMR service, Cloud Video Interop for Microsoft Teams, and Google Meet Interoperability Service.