Intermittent Service Disruption in TOR

Incident Report for Pexip Service

Resolved

This incident will be closed as the Toronto PoP has been temporarily removed from production until the scheduled maintenance window
Posted Oct 27, 2020 - 15:55 UTC

Monitoring

The unreliable hardware has been removed from the production environment and engineering is monitoring the PoP, utilization and bandwidth, to insure no further disruptions.
Posted Oct 21, 2020 - 21:36 UTC

Identified

Engineers have identified the root cause was related to hardware failure and we are in the process of removing all unreliable hardware and bringing all node back online.
Posted Oct 21, 2020 - 21:03 UTC

Investigating

We are currently investigating a service interruption that may affect a subset of Canadian customers.
Posted Oct 21, 2020 - 19:25 UTC