Users unable to connect with onpexip.com domains

Incident Report for Pexip Service

Resolved

No further issues have been observed or reported and all systems are operational at this time.

Posted Nov 20, 2019 - 17:19 UTC

Monitoring

A fix has been deployed and users are now able to connect to onpexip.com domains.

Posted Nov 20, 2019 - 15:40 UTC

Identified

The DevOps team has identified the cause and is working to roll out a fix.

Posted Nov 20, 2019 - 15:21 UTC

Investigating

We are currently investigating an issue with users unable to connect to users and rooms with the domain onpexip.com

Posted Nov 20, 2019 - 15:16 UTC