Pexip Web and Desktop app SSO login errors

Incident Report for Pexip Service

Resolved

This incident has been resolved.

Posted Jun 27, 2024 - 16:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 27, 2024 - 07:53 UTC

Investigating

Users may experience issues logging in to the Pexip web and desktop apps if using Single Sign On.

When encountering the error it will display 'No such relay state' and the user will not be able to proceed.

We are currently investigating the cause of this issue.

Posted Jun 27, 2024 - 04:30 UTC

This incident affected: Registration and Call Service and VMR service.