This incident will be closed as the Toronto PoP has been temporarily removed from production until the scheduled maintenance window.

The ISP has decided to continue to divert traffic to a path around possible source of network loss as investigation is ongoing. Calls in Canada to the Toronto PoP may experience higher than normal latency during this period.

The ISP has identified possible source of loss on the network in Canada. For the next 24 hours, routing is being diverted around the potential issue, which may result in higher latency, as the ISP isolates the source of the interruption.