Intermittent Transatlantic Connection Issues

Incident Report for Pexip Service

Resolved

No further issues have been observed or reported and all systems are operational at this time.

Posted Jan 15, 2020 - 15:51 UTC

Monitoring

Transatlantic network connectivity is returning to normal quality, we are continuing to monitor this incident.

Posted Jan 15, 2020 - 15:43 UTC

Identified

Our transatlantic network provider has identified high packet loss on their link and is working to reroute traffic to a more stable path.

Posted Jan 15, 2020 - 15:39 UTC

Investigating

We are currently investigating network connectivity issues for calls transatlantic calls.

Posted Jan 15, 2020 - 15:23 UTC

This incident affected: QoS Backbone.