Some H323 calls are dropping after 21 or 31 minutes

Incident Report for Pexip Service

Resolved

The issue is now resolved.

Posted Oct 16, 2024 - 12:58 UTC

Monitoring

Fix is working on all new calls. The issue is mitigated and we are monitoring.

Posted Oct 16, 2024 - 12:20 UTC

Update

We believe the fix should work on all new calls. Existing calls made before the fix was applied at around 11:30 UTC may still drop

Posted Oct 16, 2024 - 12:03 UTC

Investigating

The fix has not resolved all cases - we continue to investigate.

Posted Oct 16, 2024 - 11:48 UTC

Monitoring

The problem has been identified and a fix has been put in place. We are monitoring.

Posted Oct 16, 2024 - 11:29 UTC

Investigating

We are investigating

Posted Oct 16, 2024 - 11:05 UTC

This incident affected: VMR service, Cloud Video Interop for Microsoft Teams, and Google Meet Interoperability Service.