Microsoft Teams Users unable to connect to the CVI Service

Incident Report for Pexip Service

Resolved

No further issues have been observed or reported and all systems are operational at this time.
Posted Oct 01, 2019 - 20:37 UTC

Monitoring

A fix has been rollout globally and users should no longer be experiencing dialing issues. We are currently verifying that there are no further regressions.
Posted Oct 01, 2019 - 19:18 UTC

Identified

This issue has been identified and is limited to meetings that are 10 digits in length or greater. The team is currently rolling out a fix globally that fixes this regression and hopes to have it completed shortly.
Posted Oct 01, 2019 - 18:56 UTC

Investigating

We are currently investigating an issue that is preventing Microsoft Teams Users from dialing direct to the CVI service.
Posted Oct 01, 2019 - 15:49 UTC
This incident affected: Cloud Video Interop for Microsoft Teams.