Call Failures via Singapore PoP - Registered Endpoints and Zoom Guest Join

Incident Report for Pexip Service

Monitoring

The issue has been identified and the outage mitigated.

We will continue to monitor the performance of this location.

Posted Nov 04, 2026 - 06:56 UTC

Investigating

We are currently investigating an outage at the Singapore PoP affecting registered VTC endpoints.

The call failure issue has also been reported for some Zoom Guest Join calls routing via this location.

More information will be provided in due course.

Posted Nov 04, 2026 - 06:10 UTC

This incident affects: Video Systems (Endpoints) (Calling).