Intermittent Call Setup Failures on the Toronto PoP

Incident Report for Pexip Service

Resolved

This incident has been resolved.

Posted Jul 06, 2021 - 19:26 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 06, 2021 - 16:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 06, 2021 - 16:18 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 06, 2021 - 16:18 UTC

Investigating

Some customers may be experiencing intermitting call set up failures in the Canada area. We are in the process of investigating this issue .

Posted Jul 06, 2021 - 16:08 UTC

This incident affected: Registration and Call Service and VMR service.