East Coast US Increased Packet Loss

Incident Report for Pexip Service

Resolved

No further issues have been observed or reported and all systems are operational at this time.

Posted Jun 04, 2019 - 22:16 UTC

Monitoring

Our network provider has completed deploying their fix and we are seeing traffic begin to normalize along the East Coast of the US.

Posted Jun 04, 2019 - 19:33 UTC

Identified

Our network provider has identified the issue and is working to optimize traffic now.

Posted Jun 04, 2019 - 19:03 UTC

Update

We are continuing to investigate this issue.

Posted Jun 04, 2019 - 18:57 UTC

Investigating

We are receiving reports of subscribers experiencing high levels of packet loss with calls on the East Coast of the United States.

We are working with our network provider to identify the issue.

Posted Jun 04, 2019 - 18:16 UTC

This incident affected: Public internet peering.