Call drops and packet loss on calls via Sydney PoP

Incident Report for Pexip Service

Resolved

No further issues have been observed or reported for the Sydney PoP. All systems are operational at this time.
Posted Jul 28, 2020 - 05:31 UTC

Monitoring

Service status has been restored and Pexip engineering will continue to monitor stability of local transit.
Posted Jul 28, 2020 - 01:12 UTC

Investigating

Pexip are currently investigating call drops and registration failures for calls routing via Sydney.

This appears to be due to upstream routing issues that has affected local transit.
Posted Jul 28, 2020 - 00:46 UTC
This incident affected: Connect for Microsoft Teams Meetings, Connect for Google Meet Meetings, Virtual Meeting Room (VMR) Service and Video Systems (Endpoints) (Registration).