Asia Pacific and Americas registration and calls failure

Incident Report for Pexip Service

Resolved

This incident has been resolved.
Posted Apr 01, 2022 - 16:44 UTC

Monitoring

The operations team has begun putting the QSF PoP back in production, all registrations and calls should be returning to normal.
Posted Apr 01, 2022 - 15:45 UTC

Update

Our Broader Engineering team is still continuing to fix this issue with the Local ISP as QSF PoP is out of production.
The service is Operational as the endpoints are registered to the nearest POP.
Posted Mar 31, 2022 - 12:20 UTC

Identified

We are continuing our investigation, we have identified the issues on QSF PoP which is out of production, all endpoints should be registered to the nearest POP.
Our broader engineering team is working with the local ISP.
Posted Mar 31, 2022 - 09:10 UTC

Investigating

We are currently investigating this issue.
Posted Mar 31, 2022 - 08:48 UTC
This incident affected: Provisioning service, Registration and Call Service, VMR service, Cloud Video Interop for Microsoft Teams, and Google Meet Interoperability Service.