Intermittent call connectivity issues with Microsoft Teams CVI

Incident Report for Pexip Service

Resolved

Microsoft have now declared Service Restored.
Posted Apr 01, 2025 - 10:59 UTC

Update

Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.
Posted Apr 01, 2025 - 10:34 UTC

Update

We are continuing to monitor for any further issues.
Posted Apr 01, 2025 - 10:32 UTC

Update

Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.
Posted Apr 01, 2025 - 10:30 UTC

Monitoring

We are seeing no further call join failures on the service. We continue to monitor.
Posted Apr 01, 2025 - 10:24 UTC

Update

Microsoft is currently investigating the issue under: TM1045640 - Users may be unable to join meetings within the Microsoft Teams service.
Posted Apr 01, 2025 - 10:18 UTC

Identified

We have Identified a problem connecting to the Microsoft Back-end
We continue investigations
Posted Apr 01, 2025 - 10:07 UTC

Investigating

We are currently investigating intermittent Microsoft Teams CVI call failures and assessing the scope of the issue.
Posted Apr 01, 2025 - 09:43 UTC
This incident affected: Cloud Video Interop for Microsoft Teams.