Some MMV calls to VMR may fail to establish Audio / Video connections when UDP is blocked on the network.
Incident Report for Pexip Service
Rollout is now complete and calls from affected networks are working normally
Posted Apr 05, 2024 - 14:47 UTC
We are continuing to work on a fix for this issue.
Posted Apr 05, 2024 - 12:11 UTC
Rollout is almost complete, with only 3 of 14 media servers remaining in OSL PoP, all other PoPs are complete.
Posted Apr 05, 2024 - 11:51 UTC
The issue has been identified and a fix is being rolled out.
Posted Apr 04, 2024 - 11:47 UTC
We are currently investigating the issue.
As a workaround in the meantime, allow UDP traffic on port 10000 to our service, as detailed in our firewall page:
Posted Apr 04, 2024 - 11:03 UTC
This incident affected: VMR service.