Pexip Contol Center could be falsely reporting endpoints as Offline, also showing old calls in "Live Meetings"

Incident Report for Pexip Service

Resolved

This incident has been resolved
Posted Aug 13, 2024 - 08:06 UTC

Monitoring

The issue has been identified and a fix has been implemented. We are currently monitoring.
Posted Aug 12, 2024 - 17:40 UTC

Update

We also see old calls in "Live Meetings"
New calls ARE appearing, meaning no lack of functionality.
We continue investigations on the issues.
Posted Aug 12, 2024 - 12:55 UTC

Investigating

Pexip Control Center could be falsely reporting endpoints as Offline when they are fully operational.
Please use Analytics to verify the true status of the endpoints.
Our Team is currently looking into this.
Posted Aug 12, 2024 - 08:53 UTC
This incident affected: Control Center.