Intermittent call setup failure in the Americas.

Incident Report for Pexip Service

Resolved

This incident has been resolved.
Posted Apr 07, 2021 - 19:15 UTC

Monitoring

The upstream network provider has confirmed the issue is no longer occurring.
Posted Apr 07, 2021 - 16:53 UTC

Identified

The DevOps team is continuing to work with upstream network providers to address this issue.
Posted Apr 07, 2021 - 16:50 UTC

Update

We are continuing to investigate this issue.
Posted Apr 07, 2021 - 16:33 UTC

Investigating

A small subset of users within the Americas may experience intermittent call setup failures. The DevOps team is actively investigating this issue.
Posted Apr 07, 2021 - 16:06 UTC
This incident affected: Registration and Call Service and VMR service.
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