Outbound Calls from VMRs to SIP Destinations Failing

Incident Report for Pexip Service

Resolved

No further issues have been observed or reported. All systems are operational at this time.

Posted Nov 23, 2023 - 07:34 UTC

Monitoring

The cause of the issue has been identified and the issue mitigated.

We are continuing to monitor calling performance to ensure that services have returned to normal operation.

Posted Nov 21, 2023 - 02:58 UTC

Investigating

Outbound VMR calls to SIP destinations routing via the Singapore PoP are failing.

The Operations teams are currently investigating.

Posted Nov 21, 2023 - 01:46 UTC

This incident affected: VMR service.