Unexpected disconnections for SIP calls over TCP

Incident Report for Pexip Service

Resolved

This incident has been resolved.
Posted Oct 29, 2026 - 18:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2026 - 16:48 UTC

Identified

We have identified an issue that can cause SIP calls over TCP (port 5060) to drop unexpectedly. Affected calls connect normally but typically disconnect after a minute or two.
Posted Oct 29, 2026 - 16:35 UTC
This incident affected: Connect for Microsoft Teams Meetings, Connect for Google Meet Meetings, and Virtual Meeting Room (VMR) Service.