Call drops / join issues affecting VMRs

Incident Report for Pexip Service

Resolved

This incident has been resolved. No further issues have been observed and we will continue to closely monitor the situation.
Posted Oct 26, 2021 - 21:04 UTC

Monitoring

Calls are now staying and and no further join failures have been seen. We are currently monitoring the situation closely.
Posted Oct 26, 2021 - 12:39 UTC

Identified

The issue was identified.
Posted Oct 26, 2021 - 12:38 UTC

Investigating

We have observed an issue affecting VMRs in the Europe region, causing call drops and join issues. We are actively investigating the issue.
Teams and Google interop services are unaffected.
Posted Oct 26, 2021 - 10:49 UTC
This incident affected: VMR service.