Call drops affecting VMR service in FRA POP - we are investigating

Incident Report for Pexip Service

Resolved

The cause of the call drops has been identified, and mitigated. The service is now running as normal.

Posted May 06, 2021 - 08:58 UTC

The issue has been identified.

Posted May 06, 2021 - 08:51 UTC

Users whose calls were dropped were able to reconnect.

Posted May 06, 2021 - 08:35 UTC

Calls are no longer being dropped - we continue to investigate.

Posted May 06, 2021 - 08:34 UTC

We are investigating the issue.

Posted May 06, 2021 - 08:22 UTC

This incident affected: Registration and Call Service and VMR service.