Intermittent SIP call failures in Singapore

Incident Report for Pexip Service

Resolved

This incident has been resolved.
Posted Nov 10, 2026 - 10:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2026 - 09:12 UTC

Investigating

We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.
Posted Nov 10, 2026 - 08:55 UTC
This incident affected: Connect for Microsoft Teams Meetings, Connect for Microsoft Teams Rooms (MTRs), Connect for Zoom Rooms, and Connect for Google Meet Meetings.