Teams CVI calls are experiencing packetloss in Region Europe

Incident Report for Pexip Service

Resolved

This incident has been resolved.
Posted Sep 04, 2020 - 14:20 UTC

Monitoring

A fix has been implemented by the cloud provider and we are monitoring the results.
Posted Aug 29, 2020 - 11:36 UTC

Update

We are continuously investigating with Microsoft and our Network ISP provider with this issue.
Posted Aug 28, 2020 - 08:31 UTC

Update

We are continuing to investigate this issue.
Posted Aug 27, 2020 - 07:56 UTC

Investigating

We have observed intermittent packetloss problems for Teams CVI calls in Europe, our Network team is currently investigating with our networks ISP providers and Microsoft.
Posted Aug 26, 2020 - 09:55 UTC
This incident affected: Cloud Video Interop for Microsoft Teams.