Decommissioning of the China PoP
Scheduled Maintenance Report for Pexip Service
The scheduled maintenance has been completed.
Posted Dec 14, 2019 - 00:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 14, 2019 - 00:01 UTC
As planned and communicated to the Pexip partner community, the China PoP has been decommissioned and removed from the production platform.

All services for Mainland China are now routing via alternative PoPs in the APAC region, the most likely locations are Hong Kong, Japan and Singapore.

Conference IDs and URIs for existing users, endpoints and VMRs will remain the same.

Unregistered H323 devices are advised to now use the global call routing gateway or conferenceID@

PSTN users are advised to use the new Chinese number +86 1053876030

Customer networks with IP specific rules on their firewalls and web proxies are advised to allow the Global IP address ranges as prescribed in the following link:

Should any customers experience connectivity issues following this change, please contact the Pexip Service support team for assistance.
Posted Dec 13, 2019 - 21:34 UTC